Otc Analyst

hace 8 horas


San José, Costa Rica Msd A tiempo completo

**Main Responsibilities**

Primary responsibilities for this position include, but are not limited to, the following:

- To execute the order entry process for MSD products as per received instructions.
- Process the State license validation and block release
- To validate and process Credit/Debit/Return notes for customers as required
- Guarantee that all keyed information follows the established guidelines present in the corresponding Work Instructions for each attainable process.
- Meet internal Service Level agreements, quality standards and daily volume in a satisfactory manner.
- Through daily problem resolution, identify and propose process improvement
- Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems
- Properly and effectively report issues that cannot be resolved real time
- Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
- Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture

**Required**:

- Minimum of 1 year of experience in finance, accounting, or customer service department of a multinational company
- Business Level fluency (oral and written) in Spanish and English languages
- Advanced college degree.
- Basic to Intermediate PC skills (MS Excel, Word, PowerPoint)
- Works effectively in a fast-paced, dynamic environment, under pressure, and with a high degree of professionalism
- Team player with a focus on collaboration and goal achievement.
- Strong communication, interpersonal, and organization skills
- Proven commitment to educational and professional development
- Possess a high degree of integrity and personal ethics in implementing corporate policies and procedures

**Preferred**:

- Pharmaceutical industry experience
- Customer Service Experience
- Experience using SAP
- Portuguese Language

During the first interview, please mentioned if any reasonable accommodations are needed.
**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular
**Relocation**:
No relocation
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R176130


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