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Senior Analyst, Change
hace 4 semanas
**Senior Analyst, Change & Configuration
- Santa Ana, Costa Rica**
Do your talents lie in simplifying, changing, and improving business processes?
Are you ready to offer up your skills in a global business that's committed to moving money for the better?
Join Western Union as a Senior Analyst, Change & Configuration.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 employees serving 200 countries and territories.
We believe when money moves, better things happen.
**Better requires process discipline and simplification**
We require you for this role, to coordinate IT Change Management process activities to ensure compliance with the documented processes and standard operating procedures.
You will also identify specific training needs within the organization and coach those users in the correct use of process and related ITSM tool, perform the duties of the acting Change Manager on a rotational basis, including vetting all changes and orchestrating Change Advisory Board (CAB) meetings in conjunction with the documented processes.
You will receive, filter, categorize and allocates initial priority, in collaboration with the initiator, to all Request for Change (RFC) and return incomplete or incorrect RFC to the initiator, and coordinate with all necessary individuals on the implementation of changes as per the Forward Schedule of Changes (FSC), Monitors all RFCs, ensuring an adequate review of changes takes place as part of the closure process
**Join us, and let's connect the world**
We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
LI-MM1
