Change Management Specialist

hace 5 días


San José, San José, Costa Rica Western Union A tiempo completo

Our Mission

We're committed to using insight from customers and colleagues to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

With a global presence spanning 200 countries and territories, we aim to make a positive impact on people's lives by facilitating financial inclusion.

About the Role

This is a unique opportunity to join our team as a Senior Analyst, Change & Configuration. You will play a vital role in coordinating IT Change Management process activities to ensure compliance with documented processes and standard operating procedures.

Your key responsibilities will include identifying specific training needs within the organization and coaching users in the correct use of processes and related ITSM tools.

Additionally, you will perform duties as the acting Change Manager on a rotational basis, including vetting all changes and orchestrating Change Advisory Board (CAB) meetings in accordance with documented processes.

Requirements

  • Ability to receive, filter, categorize, and allocate initial priority to all Request for Change (RFC)
  • Capacity to return incomplete or incorrect RFC to the initiator
  • Strong coordination skills to work with necessary individuals on the implementation of changes as per the Forward Schedule of Changes (FSC)
  • Able to monitor all RFCs, ensuring an adequate review of changes takes place as part of the closure process

What We Offer

We offer a dynamic work environment with opportunities to learn new skills and build a career. Our compensation package is designed to recognize and reward your contributions to our success.



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