End User Support Specialist
hace 23 horas
**Objective**:
To interact and coordinate with internal clients to fulfill their needs in Level 1 support by ensuring appropriate turnaround for the issues, quality of the resolution, and customer satisfaction.
**Hard skills**:
- 6 months' experience at technical level (desired).
- Comptia+ or related studies (desired).
- Ability to analyze and diagnose diverse problems and look for answers.
- Some physical strength is required in case the equipment needs to be moved to a different area.
**Responsibilities**:
- Troubleshoot network connectivity issues within the appropriate SLA/ETC and Quality metrics.
- Troubleshoot telephony issues within the appropriate SLA/ETC and Quality metrics.
- Troubleshoot Software error messages within the appropriate SLA/ETC and Quality metrics.
- Deploy and troubleshoot hardware, both to PC's and telephony equipment.
- Perform preventive and/or corrective maintenance of in-warranty and out of warranty equipment.
- Escalate problems to the NOC, ITI when required.
- Recommend changes to policies and procedures regarding processes involving Helpdesk services.
- Execute the policies regarding security compliance and technology assets usage.
- Deploy and troubleshoot Desktop Images, Software updates and installations (software).
**Benefits**:
- Educational reimbursement.
- Medical Service.
- Referral bonus.
- Wellness Program.
-
End User Support Technician
hace 5 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...
-
End User Support Technician
hace 23 horas
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center.Document requests, incidents and user...
-
Audio And Video End User Support Technician
hace 23 horas
Heredia, Costa Rica Equifax A tiempo completo**Audio and Video End User Support Technician**The support technician will provide level 1 and level 2 end-user audio, video, and printer support for Costa Rica Shared Service Center.Document requests, incidents and user queries, and monitor solution processes.Provide basic training and operational services to end-users.**What you'll do**:- Providing...
-
End User Technology Engineer
hace 5 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Provide Level 1 and Level 2 end-user software and hardware support for Costa Rica Shared Service Center. Document requests, incidents and user...
-
End User Computing Reporting
hace 23 horas
Heredia, Costa Rica Citi A tiempo completo**End User Computing - Governance Reporting & Analysis, AVP**The End User Computing (EUC) Governance Reporting & Analysis, AVP, maintains ownership of the FRSS (Finance and Risk Shared Services) EUC Reduction framework, operating model, controls related monitoring and delivery oversight and creation of any dashboards related to the program.This role will...
-
M & A End User Integration Manager
hace 23 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...
-
End User Computing Reduction Analyst
hace 23 horas
Heredia, Costa Rica Citi A tiempo completoAs a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests.As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.Our...
-
End User Computing Solutions
hace 23 horas
Heredia, Costa Rica Citi A tiempo completoAs a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests.As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company.Our...
-
End User Support Technician
hace 3 días
Heredia, Costa Rica Equifax A tiempo completo**In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices!** **What you’ll do**: - **Provide support from 10:00 pm to 5 am, Sunday to Thursday (no transportation is available for this shift)** - Taking inbound calls from...
-
End User Support Technician
hace 19 horas
Heredia, Costa Rica Equifax A tiempo completo**In this role, you will be able to provide remote technical support to the organization's internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices!****What you'll do**:- **Provide support from 10:00 pm to 5 am, Sunday to Thursday (no transportation is available for this shift)**- Taking inbound calls from customers,...
-
End User Support Technician
hace 5 días
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you In this role, you will be able to provide remote technical support to the organization’s internal associates for their Windows and Mac laptops,...
-
User Lifecycle Management
hace 1 semana
Heredia, Costa Rica IBM A tiempo completo**Introduction** A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical...
-
User Lifecycle Management
hace 23 horas
Heredia, Costa Rica Ibm A tiempo completo**Introduction**A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers.With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise.If you enjoy helping people with technical...
-
Senior Application Support Specialist
hace 23 horas
Heredia, Costa Rica Dhl A tiempo completo**About the role**:- You as an Application Support Specialist will provide 2nd level support for a Business-Critical Applications**Infor System 21** for the**DHL DGFF** division (100+ countries across the globe).This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets.As a member...
-
Billing Specialist
hace 5 días
Heredia, Costa Rica DHL A tiempo completoWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...
-
Front End Developer
hace 23 horas
Heredia, Costa Rica Born Group A tiempo completoHeredia, CRCosta Rica**Responsibilities**- Troubleshooting through resolution of technical issues and system errors- Unit testing of code - Working with very large and complex SQL databases- Build reusable code and libraries for future use- Accurately translate user and business needs into functional frontend code- Designing and leading B2B, B2C, multi-site...
-
Front End Developer
hace 3 días
Heredia, Costa Rica Hangar Worldwide A tiempo completoThe Critical Mass technology team is looking for an inspired, motivated AEM Front End Developer to join our team. We are an experience design agency with a focus on the customer, which means that multi-discipline collaboration and prototyping are at the heart of our process. This role will join a talented team working on a dynamic client with multiple brands...
-
Billing Specialist
hace 23 horas
Heredia, Costa Rica Dhl A tiempo completoWould you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969.Would you like to be part of a business that connects people across the globe?And the more we connect, the better life on Earth becomes.And we reward and promote...
-
Front End Developer Technology Lead
hace 23 horas
Heredia, Costa Rica Hangar Worldwide A tiempo completo**Show the world what you can do.**The FETL will work closely with clients, developers, system administrators, project managers, business analysts, and end-users.**In this role, you will**:- Be in charge of presentations to clients, directly working with other creative, Business, and technology groups.- Code reviewing, mentoring, and enforcing coding...
-
Front End Developer
hace 19 horas
Heredia, Costa Rica Hangar Worldwide A tiempo completoThe Critical Mass technology team is looking for an inspired, motivated AEM Front End Developer to join our team.We are an experience design agency with a focus on the customer, which means that multi-discipline collaboration and prototyping are at the heart of our process.This role will join a talented team working on a dynamic client with multiple brands...