Senior Application Support Specialist
hace 2 semanas
**About the role**:
- You as an Application Support Specialist will provide 2nd level support for a Business-Critical Applications
**Infor System 21** for the
**DHL DGFF** division (100+ countries across the globe).
This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets.
As a member of the support team, you will work on Incident and Problem management and participate on projects with other teams towards business.
You will actively work on improvement plans, developing automation, and monitoring scripts.
**Your work**:
- Application (2nd level) Support - Ensuring that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays in accordance with SLAs-
- Spotting potential problems early and taking pro-active action to stop them occurring and/or having a major disruptive impact-
- Cooperating with 3rd level support (external vendor), e.g., for the development of system enhancements to overcome known problems or further fulfill user requirements-
- Being responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently.-
- Providing advice and guidance to less experienced colleagues-
- Supporting delivery of build projects through its lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post implementation support)**You should have**:
- Accounting & financial knowledgeSQL knowledge-
- iSeries (AS/400, IBMi ) knowledge-
- Advanced English (written and spoken)-
- Advantage will be additional experience with:- Experience with Infor System 21-
- Programming skills (IBMi CL...)-
- RPA Automation skills-
- Scripting-
- Experience with corporate environment**Behavioral skills**:
- Customer focused personality-
- Fast learning attitude-
- Ability to prioritize and multi-task to achieve goals and deadlines-
- Strong analytical thinking-
- Team player-
- Advanced communication skills-
- Proactive mindset
-
Senior Application Support Specialist
hace 2 días
Heredia, Costa Rica Dhl A tiempo completoWould you like to be part of DHL IT Services?** **Our Solution Support team is looking for a new team member.As a Senior Application Support Specialist you will provide on-site, on-call support activities for Customer Service Module of ServiceNow Application and ensure that all agreed targets, SLA's and Metrics are met.**What you will do**:- Prioritize...
-
Senior Application Support Specialist
hace 7 días
Heredia, Costa Rica DHL A tiempo completo**Senior Application Support Specialist** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one...
-
Application Support Specialist
hace 2 semanas
Heredia, Costa Rica Dhl A tiempo completoApplication Support Specialist - SAP FI/COOur SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe.We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack).This gives us the ability to cover whole product...
-
Senior Application Specialist
hace 1 día
Heredia, Costa Rica BMA Group A tiempo completo**Senior Application Specialist** **Responsibilities**: - Work with business stakeholders to validate requirements and map to system functionality - Work with technical teams and vendors to review the end-to-end solution proposed, and identify any localizations required - Provide internal consultancy and billing expertise / best practices e.g. product /...
-
Senior Application Specialist
hace 2 semanas
Heredia, Costa Rica Bma Group A tiempo completo**Senior Application Specialist****Responsibilities**:- Work with business stakeholders to validate requirements and map to system functionality- Work with technical teams and vendors to review the end-to-end solution proposed, and identify any localizations required- Provide internal consultancy and billing expertise / best practices e.g.product / pricing...
-
Principal Application Support Specialist
hace 2 semanas
Heredia, Costa Rica DHL A tiempo completo**SUMMARY** Begin your career with DHL IT Services! We are seeking for an experienced Principal Application Support Specialist to join our team. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution...
-
Senior Enterprise Application
hace 1 semana
Heredia, Costa Rica BMA Group A tiempo completoThe Application Support specialist needs to understand the Application in question (Billing in this case) which can be learned on the job, although the transferable skills are this support on another system. **Knowledge** - Customer management - Order management - E-commerce - Financial systems - SQL queries - Creating reports -...
-
Senior Enterprise Application
hace 1 semana
Heredia, Costa Rica Bma Group A tiempo completoThe Application Support specialist needs to understand the Application in question (Billing in this case) which can be learned on the job, although the transferable skills are this support on another system.**Knowledge**- Customer management- Order management- E-commerce- Financial systems- SQL queries- Creating reports- Troubleshooting**Responsibilities**:-...
-
Senior Application Security Engineer
hace 2 días
Heredia, Costa Rica BMA Group A tiempo completo**Job Title**: **Senior Application Security Engineer** **Job Category**: Professional **Department/Group**: Security Engineering **Position Type**: Full time **Location**: Remote, Costa Rica **Reports to**: Engineering Manager **Senior Application Security Engineer** **What you'll be doing** **Responsibilities**: - Collaborate with software...
-
System Support Specialist
hace 2 días
Heredia, Costa Rica DHL A tiempo completoWould you like work in a global multicultural organization? Middleware Infrastructure Services team is looking for an experienced System Support Specialist who is specialized in Middleware. You will be responsible for the 2nd level support of all Middleware technologies (Weblogic Application Server, WebSphere Application Server, WebSphere MQ, Tomcat, IIS,...
-
System Support Specialist
hace 2 semanas
Heredia, Costa Rica Dhl A tiempo completoWould you like work in a global multicultural organization?Middleware Infrastructure Services team is looking for an experienced System Support Specialist who is specialized in Middleware.You will be responsible for the 2nd level support of all Middleware technologies (Weblogic Application Server, WebSphere Application Server, WebSphere MQ, Tomcat, IIS,...
-
Global Functions Technology
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThis business-critical position as Application support Analyst is required to support daily production batches.This requires research and identification from failed batches to resolutions at the quickest time.This is a business sensitive position that requires attention to detail and quick turnaround.Liaise between various support team across multiple...
-
Application Support Senior Analyst
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
-
Application Architect
hace 2 semanas
Heredia, Costa Rica SGF Global A tiempo completo**Application Architect (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Application Architect, for IT enterprise in Heredia - Costa Rica. **Requirements**: - Bachelor's Degree in Computer Science or related field - English C1. - Full time (8h). - 5 or more experience as a senior developer in large IT projects - EDI development using...
-
Senior Application Support Specialist
hace 2 semanas
Heredia, Costa Rica Dhl A tiempo completoRESPONSIBILITIES:- Demonstrate ownership of assigned tickets (tasks) to final restoration and collaborate with other support teams within the organization and external suppliers- Provide proactive investigation and maintenance of the systems - Availability Management- Participate on the projects relevant to services supported by the team (testing and...
-
Senior System Support Specialist
hace 2 semanas
Heredia, Costa Rica Dhl A tiempo completoOur global Unified Communication and Collaboration team is looking for a new team member!Unified Communication and Collaboration team is part of DPDL ITS Digital Workspace Services - Collaboration department.This role is Senior Support Specialist and includes work on build activities and various projects, proactive & reactive support, managing the daily...
-
Application Process Support L3
hace 2 semanas
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**:235499 We are currently seeking a Application Process Support L3 to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Incident Management - liaise with Data Support, SMI and TICM Teams to resolve process related issues - Process Escalation - follow-up with client and...
-
Network Support Specialist
hace 6 días
Heredia, Costa Rica Kyndryl A tiempo completo576522BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...
-
Network Support Specialist
hace 4 días
Heredia, Costa Rica Kyndryl A tiempo completo576522BR**Why Kyndryl**- Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively...
-
Application Support Specialist
hace 2 semanas
Heredia, Costa Rica Dhl A tiempo completo**SUMMARY**:**RESPONSIBILITIES**:- Demonstrate ownership of assigned tickets (tasks) to final restoration and collaborate with other support teams within the organization and external suppliers- Provide proactive investigation and maintenance of the systems - Availability Management- Participate on the projects relevant to services supported by the team...