Oss Lead Wacam

hace 3 semanas

San José, San José, Costa Rica Mondelez International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelez International?
**

**Join our Mission to Lead the Future of Snacking.
Make It Uniquely Yours.
**

As a member of the on-site services team, you provide technical support and operational excellence related to IT services.
**How you will contribute**

You will work with technology teams at global, regional and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost effectively and with a high degree of customer satisfaction.
To excel in this role, you will effectively oversee the vendors performing these services for Mondelez and work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services in your area who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services.
You will also work with vendors to ensure resource needs being met across the country or business unit.
**What you will bring**

A desire to drive your future and accelerate your career.
You will bring experience and knowledge in:

- Infrastructure technology, vendor relationship management and customer engagement experience and business acumen
- IT infrastructure
- Working effectively with internal and external teams, leading when necessary
- Supplier relationship and contract management
- Customer service and communicating effectively, verbally and in writing

**More about this role**

**What you need to know about this position**:
On Site Services is responsible for overall IT Infrastructure services delivered locally to Mondelez sites and remote employees based on Brasil.
THE KEY RESPONSIBILITES FOR THE ROLE:
You will be responsible for ensuring the operation of all infrastructure services for the WACAM region (Countries: Costa Rica, Colombia, Dominican Republic, Peru, Puerto Rico and Chile)

Review the SLA of services delivered by different partners (Local, Regional and Global).
You will be responsible for the satisfaction of the services.
You will be responsible for creating, managing and continuously improvements in services.
You will be responsible for managing the services:

- Printing
- Video Conference
- Field Support
- Hardware Asset Management (Managing assets for different entities with Fiscal benefits)
- Fixed Telephony
- Mobile Telephony
- Smart Hands to Network e Hosting

Interact and create a good relationship with your peers, regional and global.
You will be responsible for reviewing and approving:
Computer requests, peripherals, and requests in general.
You will be responsible for delivering all projects related to IT infrastructure locally in WACAM

You will be responsible for managing the budget of the services delivered in WACAM, seeking the optimization of the services.
**Job specific requirements**:

- Bachelor's Degree in IT, Computer Science or similar.
- 10 years of experience in IT Infrastructure.
- 5 years of experience managing/delivering projects.
- Understanding and working knowledge of ITIL, ITSM tools (Service Now), MS Office products.
- Ability to work with remote teams.
- Spanish and English fluent.
- Portuguese is a plus.
**No Relocation support available**:
**Business Unit Summary**:
**WACAM is Mondelez International's Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities.
WACAM includes 12 countries—Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, and the Dominican Republic—and the U.S. territory of Puerto Rico.
We make and distribute our global brands and local jewels such as **_Choco-Soda _**, **_Doña Pepa _**, **_Coronitas _**and **_Cua-Cua _**to over 190 million discerning consumers.
**:
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.
**Job Type**:
Regular

Technology Infrastructure

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