Field Service Specialist

hace 4 semanas

San José, Costa Rica Mosaic North America A tiempo completo

:
**Who is Mosaic?
** Consistently voted one of the best places to work, Mosaic provides people, technology, and analytics to support the sales and marketing of world-class brands that you know and use every day.
Our clients are companies with high expectations and forward-thinking philosophies.
Together as a team we deliver for those results to our clients every day.
Mosaic is not about standing out from the crowd - we lead it
We are currently looking for outgoing, enthusiastic, motivated and responsible individuals to join our team.
The primary purpose of this position is to plan, carry-out, evaluate and accomplish various tasks relative to the handling of our client's medical kiosk host sites.
Request, receives, examines, identifies, segregates, stores, delivers, and properly the hyper care of the onsite care of our client.
**Is this you?
**
- Are you a conversation starter, energetic, and a people-person who can start a conversation with almost anyone you meet?
- Can you actively engage with health professionals and their staff?
- Do you recognize and embody the importance of professionalism and outstanding customer service?
If you answered yes to these questions and meet the below qualifications, we want to talk to you about a great position on our team
We offer a competitive pay along with the chance to work with other great individuals
**Responsibilities**:

- Outreach with kiosk host sites including kiosk functional inspections, troubleshooting reports, inspection, and oversite of kiosk host sites in relation to the implementation of product stewardship programs for unwanted medicines and sharps.
- Conducting outreach and site recruitment by means of extensive cold calling, site visits and other activities.
- Manage take-back events and on-site personnel.
- Coordinate kiosk installations (including following safety protocols) with vendor and kiosk host.
- Orient kiosk hosts on client Processes.
- Support kiosk host site managers (including law enforcement agency (LEA), pharmacy, medical, clinical, and hospital representatives).
- Provide mailers and support mailer back stations, as needed.
- Ensure Necessary Paperwork is Completed and Accurate.
- Provide routine updates on progress of work to meet specific objectives and timelines.
- Capture program data as needed to support internal and external reporting.
- Manage changes, requests, and complaints from sites.
- Perform ongoing site support.
**Qualifications**:

- Outgoing and energetic individual
- Ability to read and understand DEA Rules and Regulations and State and Local Regulations and requirements will be required.
Duties include but are not limited to implement kiosk, take-back, and mail-back programs in assigned jurisdiction(s).
- Ability to evaluate host sites as it relates to Program requirements and determine eligibility to participate.
- Ability to close interested sites and turn them into kiosk host sites.
- Comfortable talking with individuals and as a team
- Independent and motivated individual contributor and team player
- Previous technician, sales or ambassador experience is ideal but not necessary
- Ability to stand comfortably for up to 8 hours a day
- Reliable transportation
- English language skills - fluent written and verbal communications
- Must adhere to current health and wellness guidelines by wearing provided PPE
- Reps will be provided PPE masks and are expected to wear masks during the entire shift
- Knowledge of Microsoft Office
- Hepatitis B and COVID-19 vaccination
- Medical, Dental, Vision, and Telehealth
- Basic Life Insurance and AD&D
- Voluntary Life Insurance
- Short Term and Long Term Disability
- Flexible Spending Account
- Health Reimbursement Account
- 401(k) match
- Legal Insurance
- Pet Insurance
- Employee Assistance Program
- Employee Discount Program
- Tuition Assistance Plan
- Paid Time Off and Company Paid Holidays

**Mosaic North America is an Equal Opportunity Employer**

Acosta/Mosaic is committed to doing everything we can to maintain a safe and healthy workplace for our customer and retailer facing associates during this Covid-19 Pandemic.
We are providing all associates with safety protocol training, personal protective equipment and routine updates on guidance from the CDC to our team so they can stay informed and safe.
We require associates to participate in on-site temperature checks and complete pre-visit retailer surveys, where required.
**Follow us on the following**:
**Facebook** (click here)

**Instagram **(click here)

**LinkedIn **(click here)

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the busin

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