Field Service Specialist

hace 4 días

San José, Costa Rica Mosaic North America A tiempo completo

:
**Who is Mosaic?** Consistently voted one of the best places to work, Mosaic provides people, technology, and analytics to support the sales and marketing of world-class brands that you know and use every day. Our clients are companies with high expectations and forward-thinking philosophies. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it

We are currently looking for outgoing, enthusiastic, motivated and responsible individuals to join our team. The primary purpose of this position is to plan, carry-out, evaluate and accomplish various tasks relative to the handling of our client’s medical kiosk host sites. Request, receives, examines, identifies, segregates, stores, delivers, and properly the hyper care of the onsite care of our client.

**Is this you?**
- Are you a conversation starter, energetic, and a people-person who can start a conversation with almost anyone you meet?
- Can you actively engage with health professionals and their staff?
- Do you recognize and embody the importance of professionalism and outstanding customer service?

If you answered yes to these questions and meet the below qualifications, we want to talk to you about a great position on our team We offer a competitive pay along with the chance to work with other great individuals

**Responsibilities**:

- Outreach with kiosk host sites including kiosk functional inspections, troubleshooting reports, inspection, and oversite of kiosk host sites in relation to the implementation of product stewardship programs for unwanted medicines and sharps.
- Conducting outreach and site recruitment by means of extensive cold calling, site visits and other activities.
- Manage take-back events and on-site personnel.
- Coordinate kiosk installations (including following safety protocols) with vendor and kiosk host.
- Orient kiosk hosts on client Processes.
- Support kiosk host site managers (including law enforcement agency (LEA), pharmacy, medical, clinical, and hospital representatives).
- Provide mailers and support mailer back stations, as needed.
- Ensure Necessary Paperwork is Completed and Accurate.
- Provide routine updates on progress of work to meet specific objectives and timelines.
- Capture program data as needed to support internal and external reporting.
- Manage changes, requests, and complaints from sites.
- Perform ongoing site support.

**Qualifications**:

- Outgoing and energetic individual
- Ability to read and understand DEA Rules and Regulations and State and Local Regulations and requirements will be required. Duties include but are not limited to implement kiosk, take-back, and mail-back programs in assigned jurisdiction(s).
- Ability to evaluate host sites as it relates to Program requirements and determine eligibility to participate.
- Ability to close interested sites and turn them into kiosk host sites.
- Comfortable talking with individuals and as a team
- Independent and motivated individual contributor and team player
- Previous technician, sales or ambassador experience is ideal but not necessary
- Ability to stand comfortably for up to 8 hours a day
- Reliable transportation
- English language skills - fluent written and verbal communications
- Must adhere to current health and wellness guidelines by wearing provided PPE
- Reps will be provided PPE masks and are expected to wear masks during the entire shift
- Knowledge of Microsoft Office
- Hepatitis B and COVID-19 vaccination
- Medical, Dental, Vision, and Telehealth
- Basic Life Insurance and AD&D
- Voluntary Life Insurance
- Short Term and Long Term Disability
- Flexible Spending Account
- Health Reimbursement Account
- 401(k) match
- Legal Insurance
- Pet Insurance
- Employee Assistance Program
- Employee Discount Program
- Tuition Assistance Plan
- Paid Time Off and Company Paid Holidays

**Mosaic North America is an Equal Opportunity Employer**

Acosta/Mosaic is committed to doing everything we can to maintain a safe and healthy workplace for our customer and retailer facing associates during this Covid-19 Pandemic. We are providing all associates with safety protocol training, personal protective equipment and routine updates on guidance from the CDC to our team so they can stay informed and safe. We require associates to participate in on-site temperature checks and complete pre-visit retailer surveys, where required.

**Follow us on the following**:
**Facebook** (click here)

**Instagram **(click here)

**LinkedIn **(click here)

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the busin

  • Field Service Engineer

    hace 7 días

    San José, Costa Rica Tech Data Corporation A tiempo completo

    **Job Summary:**:The Field Service Engineer is responsible for 2nd level client support and services.This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level.Tasks include:- Maintain the estate of end user devices: Identify, analyze and repair equipment...

  • Field Service Engineer

    hace 7 días

    San José, Costa Rica TD SYNNEX A tiempo completo

    The Field Service Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. Tasks include: - Maintain the estate of end user devices: Identify, analyze, and repair equipment failures. Order and...

  • Field Service Engineer

    hace 3 días

    San José, Costa Rica TD SYNNEX A tiempo completo

    The Field Service Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. Tasks include: - Maintain the estate of end user devices: Identify, analyze, and repair equipment failures. Order and...

  • Field Services Supervisor

    hace 2 días

    San José, Costa Rica Ericsson A tiempo completo

    **Our Exciting Opportunity**: We are now looking for Field Services Specialist. In this role, you will be responsible for the coordination, management and execution of Field Service activities supporting other Service Function (SF) in Operations and Engineering. When in site activities need to be performed, you will work ensure that services provided to...

  • Field Service Engineer

    hace 7 días

    San José, Costa Rica Td Synnex A tiempo completo

    The Field Service Engineer is responsible for 2nd level client support and services.This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level.Tasks include:- Maintain the estate of end user devices: Identify, analyze, and repair equipment failures.Order and replace...

  • Field Service Engineer

    hace 6 días

    San José, Costa Rica Td Synnex A tiempo completo

    The Field Service Engineer is responsible for 2nd level client support and services.This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level.Tasks include:- Maintain the estate of end user devices: Identify, analyze, and repair equipment failures.Order and replace...

  • Field Service Engineer

    hace 7 días

    San José, Costa Rica Td Synnex A tiempo completo

    **Job Purpose**:The Field Service Engineer is responsible for 2nd level client support and services.This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level.Tasks include:- Maintain the estate of end user devices: Identify, analyze and repair equipment...

  • Order Administrator Field Service

    hace 1 semana

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** - Review Booking documentation (PO, Quote, GP analysis, Service form) - Ensure order booking considering applicable approvals - Information extraction (running reports) from Oracle - Request of Invoice in Advance - Order administration (Purchases FD/SO-PO Date management, logistics coordination) - Stretch collaboration with...

  • Service Center Specialist

    hace 5 días

    San José, Costa Rica Epson America, Inc A tiempo completo

    **Responsible for** Supporting the effective operation of Authorized Service Centers by monitoring and analyzing data. - Collaborates with/Key Customers include: - ASC - Sales & Marketing - Finance - Service & Support - Customers - Reports to: - Mgr., Service & Support. **Minimum Experience Requirements**: - B - Requires some specialist or admin experience...

  • Service Center Specialist

    hace 3 días

    San José, Costa Rica Epson America, Inc A tiempo completo

    **Responsible for** Supporting the effective operation of Authorized Service Centers by monitoring and analyzing data.- Collaborates with/Key Customers include:- ASC- Sales & Marketing- Finance- Service & Support- Customers- Reports to:- Mgr., Service & Support.**Minimum Experience Requirements**:- B - Requires some specialist or admin experience (2- 5...

  • Customer Service Specialist

    hace 1 semana

    San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...

  • Customer Service Specialist

    hace 6 días

    San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are passionate about empowering high...

  • It Customer Service Specialist

    hace 8 horas

    San José, Costa Rica People Working Corp A tiempo completo

    Important Client of People Working Corp, dedicated to providing education and certification programs, seeks a person to perform functions such as **IT **Customer Service Specialist.****Requirements**:- Bachelors degree in Management or IT related fields is preferred.- ** Advanced English Language C1**:- Work from Office 100% - San Jose- 1 to 3 years of...

  • Field Service Specialist

    hace 2 días

    San José, Costa Rica Mosaic North America A tiempo completo

    :**Who is Mosaic?** Consistently voted one of the best places to work, Mosaic provides people, technology, and analytics to support the sales and marketing of world-class brands that you know and use every day.Our clients are companies with high expectations and forward-thinking philosophies.Together as a team we deliver for those results to our clients...

  • Customer Service Specialist

    hace 1 día

    San José, Costa Rica DSV A tiempo completo

    Position_145197 Customer Service Specialist - OPS Deseable: - Estudiante de Administracion Aduanera, Comercio Internacional o similar - Ingles intermedio - avanzado Caracteristicas y Habilidades: - Habilidades en comunicacion - Servicio al cliente - Trabajo en equipo - Trabajo bajo presion - Flexibilidad de horario ( atención de urgencias y necesidades...

  • Data Operations Specialist: Unlocking Financial Insights

    hace 7 días

    San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    Moody's Investors Service empowers organizations to make informed decisions by providing access to high-quality financial data and analytics. As a Data Operations Specialist, you will play a crucial role in ensuring the accuracy and reliability of our financial products.**About the Role:**The Digital Insights team is seeking an experienced professional...

  • Shared Service Framework

    hace 3 días

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Shared Service Framework

    hace 1 semana

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Customer Service Specialist

    hace 5 días

    San José, Costa Rica DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82446 Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar -...

  • Remote Service Business Development Center

    hace 7 días

    San José, Costa Rica Auto Services Unlimited, Inc A tiempo completo

    **Auto Services Unlimited is seeking a Remote Service BDC Specialist**Are you passionate about providing exceptional customer service while helping businesses grow?Do you thrive in a remote work environment?We are seeking a highly motivated and skilled Remote Service BDC Specialist to join our dynamic team.**Responsibilities**:- Respond promptly to customer...