Hr Business Partner

hace 9 horas


San José, Costa Rica Sykes Costa Rica A tiempo completo

**Objective**:
To support organizational effectiveness and productiveness through the continuous assessment and anticipation of human capital-related needs in the designated account, line of business, and/or department.
**Hard skills**:

- Advanced English Speaker.
- University degree in Human Resources, Business Administration, Psychology, or related field of studies.
- At least 1 year of HR generalist experience in a similar working environment.
- Teamwork.
- Receptiveness & assertiveness.
- Impartial Management.
**Soft skills**:

- Focus on Results.
- Integrity.
- Able to deal with conflicts.
- Independence in managing assigned tasks.
- Problem Solving.
- Negotiation Skills.
- Partnership and ability to influence others.
**Responsibilities**:

- Partner with designated account, line of business and/or department' management to promote best in class human capital practices.
- Lead HR initiatives and projects with managers and employees to improve work relationships and environment, build morale, and increase productivity and retention.
- Consult with line management, providing guidance on HC policies, procedures, and practices.
- Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
- Analyze trends and metrics in partnership with the HC group to develop solutions, programs and policies.
- Manage and resolves complex employee relations issues.
Conducts effective, thorough and objective investigations.
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Partners with the Labor Relations Manager as needed/required.
- POC for international employees within designated account, line of business and/or department, with expatriate assignments and related matters.
- Identify training/development needs for designated account, line of business and/or department and partners with Talent Management team for closing the gaps.
Participate in evaluation and monitoring of training/development programs to ensure success.
Follows up to ensure training/development objectives are met.
- Promote Global Employee Survey GES participation and present results to manager and employees, ensuring comprehension and thorough action plans implementation.
- Perform any other related tasks, duties, or services requested by the manager.
**Benefits**:

- Educational reimbursement
- Compensation and benefits
- Referral bonus
- Wellness Program
- SYKES Tech Academy


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