Support Engineer

hace 1 día


San José, Costa Rica Costa Rica Elimco A tiempo completo

1+ years of experience with support procedures and methodologies for production computing environment
- A degree in Computer Science or at least one years relevant experience in a large-scale online technical operations environment
- Strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving, and documenting problems across various technologies

Job summary

Key job responsibilities
- Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.
- Have deep functional domain knowledge of recruiting systems to design business solutions.
- Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.
- Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.
About the team
- Background with Applicant Tracking Systems (ATS) and CRM systems or ability to learn new software quickly; experience with iCIMS, Salesforce, PeopleSoft, MS Office, and web development a plus
- Impeccable customer service focus with a demonstrated desire to exceed expectations; a team player with a solid work ethic
- Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously
- Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors
- Robust sense of accountability and sound personal judgment with the capacity to handle confidential information and escalate issues effectively
- Proactive and forward-thinking attitude and creative problem-solving ability
- A motivated self-starter who can work independently in a fast paced, ambiguous environment


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