Empleos actuales relacionados con Operations Manager - San José - Bill Gosling Outsourcing


  • San José, Costa Rica Hotel De Anza A tiempo completo

    Summary The responsibilies include assisting in the overseeing of the entire Rooms Division with the help of the Rooms Executive. Duties may also include training, staff development and scheduling. **Duties and responsibilities** Hotel assistant manager takes on the comprehensive management and monitoring duties of all the departments of the hotel. The...


  • San José, Costa Rica Hotel De Anza A tiempo completo

    Summary The responsibilies include assisting in the overseeing of the entire Rooms Division with the help of the Rooms Executive. Duties may also include training, staff development and scheduling. **Duties and responsibilities** Hotel assistant manager takes on the comprehensive management and monitoring duties of all the departments of the hotel. The...

  • Operations Manager

    hace 4 semanas


    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...

  • Operations Manager

    hace 6 horas


    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...

  • Operations Manager

    hace 5 horas


    San José, San José, Costa Rica Transperfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...


  • San José, San José, Costa Rica Webhelp A tiempo completo

    Company OverviewWebhelp is a leading customer experience outsourcing company that provides innovative solutions to help businesses succeed in today's fast-paced market.We are seeking a skilled Technical Operations Manager to join our team and lead the technical operations of our engineering group. As a Technical Operations Manager, you will be responsible...


  • San José, San José, Costa Rica Svc Operations A tiempo completo

    SVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services industry.We are committed to creating cutting-edge solutions that provide seamless, secure, and accessible financial services to our customers.As we expand our operations to Costa Rica, we are seeking a highly skilled and motivated Senior Fintech...

  • Manager Operations

    hace 2 semanas


    San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Job SummaryWe are seeking a skilled Front Desk Operations Manager to join our team at Marriott Worldwide. In this role, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk.About the RoleThe Front Desk Operations Manager will be responsible for processing all guest check-ins, verifying guest...

  • Manager Operations

    hace 4 semanas


    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Manager, Technology Operations - Santa Ana, Costa Rica**Do you want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry?Come join our growing team and help shape our company's digital capabilities and revolutionize an industryJoin Western Union as Manager, Technology Operations.**Motivated by our...

  • Operations Manager

    hace 2 días


    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Company Overview:**Amzn Support Srvcs Costa Rica is a dynamic organization dedicated to delivering exceptional support services. Our team is passionate about empowering stores to remove lines and checkout through innovative technology.**Job Description:**We are seeking an experienced Group Manager to join our Amazon JWO Tech team. As a key member of our...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **Job Overview**We are looking for an Office Operations Manager to join our team at Bill Gosling Outsourcing. As an administrative assistant, you will be responsible for providing high-level administrative support to our senior management team, ensuring seamless day-to-day operations and facilitating strategic initiatives.Key Responsibilities:Manage...


  • San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Brief**">">The Accounting Operations Manager is accountable for leading the accounting teams to ensure accurate and timely financial reporting, compliance with regulatory requirements, and efficient use of resources. This includes developing and implementing policies and procedures to drive business results and improve processes.**Key...


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    **Job Overview**We are seeking an experienced Engineering Operations Manager to join our team at TE Connectivity. As a key member of our manufacturing operations, you will play a critical role in ensuring the efficient and effective management of our production processes.**Responsibilities:**Lead a team of engineers and technicians in expanding the...


  • San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**:Payment Operations Manager/Program Manager** Location**:San Jose, CA (Hybrid)**Duration**:6+ months contract with possible extension**Contract Type**:W2 Only**Pay Range**:$50.28 - $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships.Within our Payments and Financial Services...


  • San José, San José, Costa Rica Johnson Controls A tiempo completo

    Job OverviewWe are seeking a skilled and experienced Field Project Manager to join our team at Johnson Controls. This is a key role that requires strong leadership and management skills, with a focus on ensuring the successful delivery of installation projects.About the RoleThe Field Project Manager will be responsible for managing and coordinating the work...

  • Operations Manager

    hace 5 días


    San José, San José, Costa Rica Tek Experts A tiempo completo

    **Overview**:We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts.This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way.You will coach and develop team...

  • Course Operations Manager

    hace 2 semanas


    San José, Costa Rica 360training A tiempo completo

    **360training**: 360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program. **Course Operations Manager**: 360training is seeking a Course Operations Manager...

Operations Manager

hace 1 mes


San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

**MAKING LIVES BETTER, ONE CONNECTION AT A TIME**:
For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.
We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock
**PURPOSE OF THE POSITION**:
The Operations Manager is responsible for the overall performance and budget of their multiple client groups.
They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.
They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
**RESPONSIBILITIES**:

- Work with the President and senior management to ensure the Company vision and core values are integrated into our operational strategies.
- Ensure the productivity of departments or multiple P-and-L groups so that Company and client goals/ SLAs are met or exceeded
- Understand Client SLAs and contractual requirements to ensure we met objectives
- Manage all inventory in line with company requirements
- Ensure that all necessary facilities and/or tools are available for use by employees
- Approve recommendations for hiring, transfer, promotion, or dismissal of staff, as is appropriate
- Monitor staffing levels in accordance with the Resource Balancing QAP to ensure that Company resources are being efficiently and effectively allocated
- Develop strong client relationships in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
- Manage all client reporting and internal reporting and billing requirements in a timely manner
- Performance manage direct reports and overall team to ensure we grow and develop our talent
- Develop strategies to enhance productivity or improve processes and procedures
- Prepare monthly forecasts, revenue and expenses for portfolios
- Motivate staff through established incentive programs or ad hoc contests
- Establish work schedules to meet Company and client requirements
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned

**REQUIRED EXPERIENCE/QUALIFICATIONS**:

- 2+ years managing 100+ people in outsourced call center.
Experience managing multiple clients or LOB's is a plus
- Great at fostering and growing Client relationships
- Strong problem solving skills, 6 Sigma green belt is a plus
- Culture eats strategy for breakfast
Demonstrated ability to build a high trust, high performance culture
- Skilled team player - track record of partnership with internal and external stakeholders

**ARE YOU A GOSLING?
**
- At Bill Gosling Outsourcing, we live by our 5 core values
If these resonate with you continue reading and join our team_
- _Never Satisfied - Do you have a fire in your belly to win?
We want people on the team who want to win and are willing to commit themselves to this outcome.
_
- _Able to Grow, Eager - In order to get better, you must crave to learn continually.
You have a desire to always be learning, growing personally and professionally.
_
- _Make Others Better - Simply put, for our business to survive and thrive, it will only happen if we all get better.
That means everyone at Bill Gosling, not just yourself.
_
- _Creativity and Innovation - Methods of doing business are rapidly evolving.
We must continually innovate and discover technology solutions that provide superior outcomes._
- _Have Fun, Energetic - We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.
_

**WHERE ARE WE**

We have offices across the Globe - North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information

**CHECK US OUT FOR YOURSELF**

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you