Noc Analyst I

hace 2 días


San José, San José, Costa Rica Nitel A tiempo completo

**the position**

**what you'll do**
- Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
- Document all network-related activities in ticketing system.
- Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities.
- Provide a single point of interface to internal and external clients on issues pertaining to our MPLS, Internet, VoIP, and other managed services.
**what you'll bring to succeed**
- Bachelor's degree in a technical discipline is required
- Minimum of 2 years of overall relevant experience
- Minimum of 1 year of experience with Cisco Routers
- Excellent verbal and written communications skills
- Knowledge and usage of Solarwinds and Cacti or similar monitoring tools
- Layer 2/Layer 3 routing/switching knowledge
- Understanding of multiple routing & switching protocols
- Ability and availability to be on-call 24 hours a day on a rotating schedule
- Experience with SNMP (Simple Network Management Protocol)
- Hands-on experience with Networking Products (Cisco, Foundry, Juniper)
- Organization, a detail-oriented mindset, and the ability to effectively handle concurrent projects
- Knowledge of VoIP technologies
- Current Cisco CCNA or CCNP certification a plus

**what success looks like**
- Quality Control: You will ensure that customers receive the exact product/service (equipment, bandwidth, throughput, etc.)
ordered.
**what we believe**
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day


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