Technical Solutions Rep Iv
hace 1 día
**_Responsibilities:
- **
- Working independently while using standard protocol when needed to respond to customer issues.
Moderate judgment is used to supplement the outlined process.
- See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence. '
Participates in projects for process or quality improvements.
- May act as a mentor to lower level employee working on similar hardware and software.
**_Education and Experience Required:
- **
- High school education or equivalent.
Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.
**_Knowledge and Skills:
- **
- Superior skills both written and verbal communication.
- Experience in customer facing role, remote support, telephone, e
- support, e-chat or similar.
- Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.
- Collaborates with CC and SCE peers on resolving issues.
- Knowledge and experience using Knowledge Management systems.
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Technical Solutions Rep
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It Software Developer Iv
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Field Engineer Iv
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Technical Solutions Consultant
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Cloud Solutions Architect
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San José, Costa Rica Hitachi Solutions Ltd A tiempo completo**Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...
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Cloud Solutions Architect
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San José, Costa Rica Hitachi Solutions Ltd A tiempo completo**Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...
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Technical Solutions Consultant
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San José, San José, Costa Rica Microsoft Corporation A tiempo completoAbout MicrosoftMicrosoft Corporation is a multinational technology company that has been empowering individuals and organizations to achieve more for decades.Job OverviewWe are seeking a highly skilled Technical Solutions Consultant to join our Customer Experience and Success organization. As a Technical Solutions Consultant, you will play a critical role in...
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San José, San José, Costa Rica Equifax A tiempo completoAt Equifax, we empower individuals to reach their full potential by providing cutting-edge solutions and fostering a collaborative work environment.**Job Overview:**We are seeking an experienced Technical Solutions Specialist to join our team. This role will involve working with process owners to develop holistic solutions that meet the needs of our...
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San José, San José, Costa Rica Splunk A tiempo completoAbout SplunkSplunk is dedicated to creating a safer and more resilient digital world. Our unified security and observability platform empowers leading enterprises to keep their digital systems secure and reliable.We pride ourselves on being an amazing career destination, reflected in our numerous awards as a best place to work. At Splunk, we value our...