Technical Solutions Architect

hace 1 día

San José, San José, Costa Rica Microsoft Corporation A tiempo completo

About the Role:

We are seeking a highly skilled Technical Solutions Architect to join our team at Microsoft Corporation.

Job Summary:

The successful candidate will be responsible for leading the development and implementation of technical solutions that meet the needs of our customers and partners. This will involve collaborating with internal stakeholders, providing industry and technical input, and shaping deals to ensure success.

Key Responsibilities:

  • Pre-Sales Support: Collaborate with internal stakeholders to understand business requirements and provide industry and technical input to help shape deals.
  • Drafting Proposals: Support drafting proposals and/or statement of work (SOW) to articulate the value of our solutions.
  • Staffing and Skill Requirements: Provide input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.
  • Technical Delivery: Follow capacity process outlined by Global Capacity Management team and maintain tools with up-to-date skills and availability.
  • Customer Engagement: Lead meetings with customers/partners to understand business needs and use business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.
  • Project Planning: Participate in project planning and develop project documents by identifying risks and dependencies.
  • Risk Management: Identify technical and business risks in programs and propose mitigations.
  • Solution Implementation: Implement solutions and provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes.
  • Issue Resolution: Manage escalations, analyze situations, and coordinate appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders as needed.
  • Customer Relationship Management: Proactively manage executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience.
  • Intellectual Property Management: Act as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable.
  • Business Development: Identify opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies.
  • Readiness: Learn new technologies or services based on business demands and industry trends and obtain relevant accreditations and certification(s) as advised by domain leadership team.
  • Mentorship: Mentor team members and act as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.
  • Operational Excellence: Complete operational tasks and readiness, and ensure timeliness and accuracy, follow Microsoft policies, compliance, and procedures, and lead as example and guide team members on operational tasks, readiness, and compliance.

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
  • 3+ years of experience working with Agile, CI/CD, or DevOps methodologies.

About Us:

At Microsoft Corporation, we are committed to empowering every individual and organization on the planet to achieve more. We believe in the power of technology to transform lives and businesses, and we're passionate about delivering innovative solutions that make a real difference.

What We Offer:

As a member of our team, you'll have access to a range of benefits, including competitive compensation, comprehensive health and wellness programs, and opportunities for professional growth and development. You'll also be part of a dynamic and collaborative work environment that values diversity, inclusion, and innovation.

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