Complaints Specialist Engineer 1
hace 1 día
**Job Title**: Complaints Specialist Engineer 1
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.
Driven by the vision of a better tomorrow.
But it's not just what we do, it's who we are.
We are 80,000, wonderfully unique individuals, with two things in common.
An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.
It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.
That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips' purpose has never been more relevant.
So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.
**You are responsible for**
Conduct product investigation in the Device Analysis Area in order to confirm complaint reported by the customer and assign an As Analyzed code.
Clearly Document investigation findings, conclusions and justifications as part of the Complaint record Approves Device Analysis reports.
Review appropriate criteria for complaints clousure.
Collaborate with other internal groups to respond to product inquiries and issues.
Triage complaint for potential safety; notify management or designee of potential safety cases.
Conducts pre-decontamination visual inspection to devices prior to execute cleaning.
Responsible to notify management and other required functions of investigation findings that are potential safety concerns.
Responsible of decontamination of devices by cleaning, soaking and flushing with chlorine solution.
Packing and Labeling devices once dry.
Responsible for executing continuous improvement projects within the laboratory in order to maximize lab performance and meet the company goals for complaint handling process.
Executes complaint reports in the Complaint Handling Tool in order to establish priorities and assist Manufacturing Engineering and Quality Engineering departaments with complaints DATA.
Completes validation of new pieces of equipment following established procedures, lead weekly meetings such as DPMOs as required.
**You are a part of**
Evaulate and resolve complaints, initiate CAPAs, analyze complaint data, other additional data as needed.
Provide feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations.
**To succeed in this role, you'll need a customer-first attitude and the following**
- Advance Student or graduated in Industrial Engineering, Electronic Engineering, Electromechanical Engineering, Quality Engineering or similar or a combination of equivalent job experience in related field.
Advanced English knowledge.
- 0-2 years of related experience in complaints processing and/or investigation in the Medical Device, Pharmaceutical, Biopharmaceutical industry.
- Advanced English level
- Basic understanding of FDA CFR
- Exposure to Good Manufacturing Practices (GMP)
- Experience with Complaints processing or direct role in handling/decontaminating bio-hazard product preferred
- Clear and effective oral and written communication skills
- Strong attention to detail and follow up skills
- Strong organizational office skills
- Ability to handle multiple priorities with tight deadlines
**In return, we offer you**
The opportunity to work in a multi modal Site with 4 different Business Units, and different technologies, which mean a learning experience for any professional looking forward to keep growing in the Medical Devices Industry.
Interaction and teamwork with external parties.
**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.
We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules.
Flexibility isn't office or online, it means choosing th
-
Complaints Specialist
hace 1 día
Alajuela, Costa Rica SmileDirectClub A tiempo completo**Job Type**: Full-Time Overview: Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives - and in doing so, change your own. We believe it takes someone special to make a difference, and...
-
Complaints Clerk
hace 1 día
Alajuela, Costa Rica Smiledirectclub A tiempo completo**Job Type**: Full-Time Overview:Hi, we're SmileDirectClub, and we're big believers that everyone should have access to a smile they love.We also believe that you deserve a job you'll love.At SmileDirectClub, you'll help people change their lives - and in doing so, change your own.We believe it takes someone special to make a difference, and that what we do...
-
Manufacturing Engineer 1
hace 1 día
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Manufacturing Engineer 1**Manufacturing Engineer 1****Responsibilities**- Executes process technology development activities- Executes Software Validation Strategy- Creates and revises Manufacturing documentation- Installs equipment and supports ramp-up of the process at the site- Identifies and executes improvements in manufacturing...
-
Operational Resolution Specialist
hace 6 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the Role">This is a challenging opportunity for an experienced Customer Service Professional to join our team as a Operational Resolution Specialist. In this role, you will play a key part in ensuring that customers receive exceptional service and support.Key Responsibilities">">Handle customer complaints in a professional and timely manner, providing...
-
Maintenance Tooling Engineer 1
hace 1 día
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Maintenance Tooling Engineer 1**Maintenance Tooling Engineer 1****Responsibilities**- Responsible for performing Complex troubleshooting, mechanisms analysis and precision adjustment for production machines.- Troubleshoots quality problems on machines to identify root causes of deviant parts and performs necessary repairs to ensure quality...
-
Ar Complaints
hace 1 día
Alajuela, Costa Rica 3M A tiempo completo**Job Description**:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you.With a diversity of people, global locations, technologies and...
-
Manufacturing Engineer 1
hace 4 días
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Manufacturing Engineer 1 Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...
-
Complaints Resolution Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completoCompany OverviewSmileDirectClub is a pioneering telehealth platform for orthodontia, dedicated to bridging the gap in access to affordable and convenient smile solutions. With over 1.8 million satisfied customers, we're an international oral care leader with a strong presence across the globe.
-
Remote Care Specialist
hace 3 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout the RoleThis position is part of Abbott Laboratories' Customer & Technical Service department. As a Remote Care Specialist, you will work under close supervision in a contact center environment, performing defined work assignments while following established procedures.Key Responsibilities:Exercising customer service and technical skills to respond to...
-
Manufacturing Technician 1
hace 1 día
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Manufacturing Technician 1Manufacturing Technician 1**Responsibilities**- Executes financial feasibility studies and document ROI (Return of Investment)- Executes process technology development activities- Creates and revises Manufacturing Documentation- Installs equipment and supports ramp-up of the process at the site- Identifies and...
-
Engineer Ii, Quality Job
hace 1 día
Alajuela, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer II, Quality Job**:Remote Eligible: OnsiteOnsite Locations(s):Alajuela, CRAdditional Locations: N/A**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse...
-
Engineer, Sr Qa
hace 1 día
Alajuela, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer, Sr QA (Global Post Market CIS) Job**:Remote Eligible: HybridOnsite Locations(s):Alajuela, CRAdditional Locations: N/A**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in...
-
R&D Engineer
hace 1 día
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: R&D Engineer**R & D Engineer**The R&D Sustaining Engineer will drive improvements to current products that will reduce cost, improve efficiency and/or address quality issues.This position will identify, evaluate, develop, lead, validate and implement improvement projects for current products and processes according to the applicable...
-
Remote Care Specialist I
hace 1 día
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**About Abbott Production Remote Care Specialist I**Abbott is a global healthcare leader, creating breakthrough science to improve people's health.We're always looking towards the future, anticipating changes in medical science and technology.**Working at Abbott**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your...
-
Maintenance Equipment Specialist
hace 5 días
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoAbout Abbott Laboratories">We are seeking a highly skilled and experienced Maintenance Equipment Specialist to join our team.">Job Description:">The Maintenance Equipment Specialist will work under the direct supervision of the Maintenance Operations Engineer, focusing on the management and execution of maintenance-related activities. These activities...
-
Continuous Improvement Engineer 1
hace 1 día
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Continuous Improvement Engineer 1Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are.We are 80,000, wonderfully unique...
-
Maintenance Technician 1
hace 1 semana
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Maintenance Technician 1 Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...
-
Manufacturing Engineer
hace 1 semana
Alajuela, Costa Rica Cardinal Health A tiempo completo**_What Manufacturing Engineering contributes to Cardinal Health_** Manufacturing Engineering is responsible for developing manufacturing processes, production floor layouts and associated tools. Reviews new designs for manufacturability. Designs process improvements to reduce product cost, process cycle time and improved product quality. The Senior...
-
Maintenance Technician 1
hace 5 días
Alajuela, Costa Rica Philips A tiempo completo**Job Title**: Maintenance Technician 1 Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...
-
Remote Care Specialist I
hace 5 días
Alajuela, Costa Rica Abbott Laboratories A tiempo completo**MAIN RESPONSIBILITIES** - Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences. - Documents patient and clinic system complaints by preparing...