Airfreight Hex Specialist

Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.
If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below
The Customer Service Representative answers customers questions and fulfil customer inquiries to ensure customer satisfaction.
The target is to ensure excellent service standards and maintain high customer satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES:Handle incoming customer calls for requests.Track and trace, shipment exceptions, and other inquiries in a professional manner, with the objective to provide quality customer service.
This includes providing accurate, valid, and complete information.Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.Open and maintain customer accounts by recording account information.Follow communication procedures, guidelines, and policiesProvide exception reporting dailyAdditional tasks as assigned by the SupervisorSUPERVISORY RESPONSIBILITIESThis position does not supervise any direct reports.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:High School Diploma1 to 3 years of previous experience in freight forwarding industry preferredCompletion of any industry related course is a plusExcellent verbal and written communication skills in English and SpanishProven customer support experienceUnderstand Courier service, product, systems and proceduresUnderstand Invoicing process ( CW1 Knowledge is a plus)Excellent organizational skills and attention to detailProficient with Microsoft OfficeKNOWLEDGE, SKILLS & ATTRIBUTESSelf-confident, creative, innovativeCustomer Service SkillsCan make something complex easy to understand Can move from strategic to detailed focus easily Willing to help; looks for solutions; coaches others in finding their own solutionsTeam oriented.
Willing to coach and receive coaching.
Willing to lead and to follow depending on the situation.
Eager to go above and beyond when needed to be successful Customer-focusedOrganizational skillsProduct KnowledgeCurious and continuously looking for ways to learn and growPositive Attitude / Problem SolvingComputer LiteratePHYSICAL DEMANDSFrequently required to stand, and walkRegularly required to sit for extended periodsRegularly uses arms to reach, hands and fingers for computer and phone useSpeaking clearly and listening for heavy phone contactRequires close-up and computer screen distance vision abilityReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.