Airfreight Logistics Coordinator

hace 3 días


San Francisco, Heredia, Costa Rica Hellmann Worldwide Logistics A tiempo completo

**Job Description**

We are seeking a highly skilled Airfreight Hex Specialist to join our team at Hellmann Worldwide Logistics. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong background in freight forwarding.

**Key Responsibilities:**

  • Handle incoming customer calls and respond to inquiries in a professional and timely manner.
  • Track and trace shipments, resolve issues, and provide accurate information to customers.
  • Open and maintain customer accounts, recording account information as needed.
  • Follow communication procedures, guidelines, and policies to ensure excellent customer service.

**Requirements:**

  • High School Diploma required; 1-3 years of experience in the freight forwarding industry preferred.
  • Excellent verbal and written communication skills in English and Spanish.
  • Proven customer support experience and ability to work well under pressure.
  • Strong organizational skills, attention to detail, and proficiency with Microsoft Office.

**Desirable Qualifications:**

  • Industry-related courses or certifications.
  • Knowledge of courier services, products, systems, and procedures.
  • Invoicing process knowledge (CW1 Knowledge is a plus).

**What We Offer:**

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.


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