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B2B Technical Support Associate Engineer
hace 4 semanas
Resumen:
**¿Cuál es el rol?
**
La persona encargada de esta posición será responsable de brindar soporte remoto y en sitio a los clientes del parque activo B2B.
Trabajará con sistemas de comunicaciones por cable e inalámbricos para servicios de voz, video y datos.
Supervisará la instalación, el servicio y el mantenimiento para determinar las necesidades técnicas del negocio para satisfacer las necesidades de nuestros clientes y de la compañía que incluye los segmentos grandes empresas, gobierno y Pymes.
**Responsabilidades**:
**¿Qué vas a hacer?
**
- Brindarás soporte técnico proactivo y reactivo de los servicios activos del parque de empresas y negocios.
- Te encargarás del nível 2 en la matriz de escalamiento del NOC empresarial (GICS)
- Solucionarás las averías escaladas por el GICS de forma remota o en sitio.
- Coordinarás las actividades de revisión y reparación de las ultimas millas con los proveedores correspondientes (Fibra Óptica o Microonda).
- Realizarás tareas de mantenimiento preventivo y correctivo.
- Participarás en turnos rotativos para la atención de averías en horas no laborales.
- Apoyarás a los ingenieros de provisión en los procesos de instalación, ampliaciones, migraciones, mantenimientos, pruebas con clientes, etc.
- Coordinarás actividades de revisión y captura de trazas con las áreas involucradas en los servicios afectados durante una avería.
- Te encargarás de la configuración e instalación de los diferentes equipos CPE en casa de cliente.
- Ejecutarás el protocolo de pruebas y aceptación de los servicios entregados al cliente.
- Documentarás, diagramarás y entregaras los cambios realizados en las soluciones del parque activo de E&N.
- Planificarás y ejecutarás las tareas de mejora de la red en las áreas de acceso y Core.
- Adicionalmente realizarás cualquier otra función afín requerida por necesidad de la empresa, derivada de cambios en las operaciones de negocio.
Calificaciones:
**Conocimiento y Experiência**
**Educación/titulaciones preferentes**:
- Ingeniero o estudiante avanzado del área de Telecomunicaciones, Electrónica, Eléctrica, Sistemas o afín.
**Conocimientos y experiência específicos**:
- Certificación igual o similar al CCNA o CCNP, o demostrar conocimiento a nível de las certificaciones indicadas.
- Ingles Intermedio Técnico.
- Microsoft Office básico.
- Licencia B1.
- Disponibilidad de horarios.
- Experiência en el manejo de sistemas de monitoreo y equipos de medición.
- Experiência en servicio a clientes B2B.
**¿Quiénes somos?
**
Somos la empresa líder en telecomunicaciones, conectando a más de 40 mercados en América Latina y el Caribe con nuestros servicios de video, internet de banda ancha, telefonía y móviles bajo las marcas de consumo VTR, Flow, Liberty PR, Liberty CR, Más Móvil y BTC.
Empezamos de a poco y ahora estamos creciendo.
Estamos entusiasmados con el futuro mientras nos esforzamos por desbloquear oportunidades en la región.
**¿Por qué unirse a nosotros?
**
La tecnología nos emociona, nos capacita y nos impulsa.
Estamos orgullosos de los servicios que brindamos, los mercados a los que servimos y nuestra gente que se une para mejorar la vida de nuestros clientes con tecnología para que puedan conectarse, trabajar, vivir y jugar sin perder el ritmo.
En Liberty Latin America, nuestra pasión y orgullo cobran vida a través de nuestra visión compartida de brindar innovación que creará momentos importantes para nuestros clientes, generando crecimiento en nuestros mercados con una visión, una cultura y un equipo.
- Liberty Latin America brinda igualdad de oportunidades de empleo y avance a todos los colegas y solicitantes de empleo sin importar la edad, color, ciudadanía, discapacidad o discapacidad percibida, etnia, género, identidad o expresión de género, información genética, estado de pareja de hecho o de pareja, militar o estado de veterano, origen nacional, embarazo / parto, raza, religión, orientación sexual o cualquier otra categoría protegida por las leyes federales, estatales y / o locales._
