Mobility Technical Support

hace 2 semanas


San José, San José, Costa Rica Equifax A tiempo completo

Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you

This person will be responsible for remote technical support/troubleshooting along with the ordering of mobile devices and customer service related to the ordering of devices.
**What you'll do**:

- Employee will be ordering phones and working with internal customers on questions or issues with those orders
- Provide technical support/troubleshooting with Apple and Android devices with enrollment in the Google MDM.
- Collaborate with other internal technical support teams and mobile carriers

**What experience you need**:

- Fluent in English skills both oral and written(B2 / C1)
- 1 Year experience working with Apple and Android mobile devices.
- 1+ Year experience working troubleshooting remotely.
- 1+ Year experience in Customer service roles.
**What could set you apart**:

- Experience working with US Cell Phone carriers such as AT&T, Verizon
- Experience working with Google Device Policy or related brands for smart devices management
- Understanding of US Cell Phone carriers service plans
- Experience connecting peripheral devices to mobile devices such as bluetooth audio devices
- Demonstrated interest and aptitude in technology, technology issues and analytical analysis

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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