Customer Service Specialist

hace 4 semanas

San José, Costa Rica Schoolmint A tiempo completo

SchoolMint is the leading K-12 solution provider for strategic enrollment management, student behavior improvement, and school safety.
We offer powerful products that help schools run smarter enrollment management and student behavior management.
We are a fast-growing and established EdTech company rooted strongly in our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change.
We take these seriously.
At SchoolMint we live what we preach and embody values that empower us to delight our customers with award-winning products and top-notch customer service

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.
We are looking for a Customer Care Specialist who will provide support to customers in English and Spanish, with a focus on helping schools understand SchoolMint and use it correctly and effectively
You will be responsible for all customer support activities including customer communication, bug triage, enhancement requests, and follow up.
You will identify documentation or processes needed to make Customer Support self-service to our customers (ex.
Tips & Tricks).
You will conduct Quality Assurance (QA) activities to ensure that we are improving customer experience before feature release / bug fixes.
You will help own our customer relationships, solve business problems with some of the largest school districts in the US, in order to understand their existing processes, business goals and areas of opportunity.
This role will be the primary touchpoint for all customers requiring support.
**What You Will Do**:

- Ask clarifying questions to determine the nature of the problem and to be able to provide a solution.
- Follow existing processes to document and report issues/feedback to the internal team.
- Prioritize, answer, and implement creative solutions for customers.
- Participate in testing of new and updated products and provide feedback.
- Walk customers through problem-solving processes and consult on workflow best practices.
- Follow up with customers to ensure the issue has been resolved.
- Log call/issue information for record keeping.
- Meet and maintain productivity goals and expected satisfaction rating from customers.
- Identify areas to enhance existing processes and workflows.
- Serve as a liaison and advocate for our customers to the rest of the CSM team and company.
- Foster a collaborative environment where customers feel cared for, respected and heard.Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues.
**About You**:
To succeed in this role, you will need:

- 3-5 years of technical support experience - Software support/SaaS (Bonus).
- 1-3 years of experience working in a remote environment preferred.
- 1-3 years experience writing SQL queries for large data sets (bonus).
- Familiarity with a support ticketing system - Jira.
- Excellence in written and verbal communication, as well as strong listening skills.
- Ability to handle multiple priorities.
- Perform in an effective and timely manner all the tasks required.
- Work collaboratively with other departments (e.g.
Engineering, Product, Sales).
- Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions.
- You are a true problem solver and have the ability to solve difficult issues with little supervision.
- Exceptional project management abilities including time management, organization and attention to detail.
- Flexibility and a willingness to operate/thrive in a sometimes ambiguous environment.
- Strong interest in data and technology, especially education technology

**Benefits**
- Private medical and life insurance
- Referral bonus program
- Educational Assistance Program
- Remote job (within Costa Rica)
- 1x month optional co-working & lunch
- Winter Recess: company holiday between Xmas - New Years
- Generous time off package: 12 legal vacation days, 3 extra days a year, Tenure PTO, 5 Sick Days, 1 Floating Holiday, Birthday Holiday, Volunteer Day.
- Wellness Days.

  • Customer Service Specialist

    hace 2 semanas

    San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...

  • Customer Service Specialist

    hace 1 semana

    San José, San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are passionate about empowering high...

  • Customer Service Specialist

    hace 4 días

    San José, Costa Rica DSV A tiempo completo

    Position_145197 Customer Service Specialist - OPS Deseable: - Estudiante de Administracion Aduanera, Comercio Internacional o similar - Ingles intermedio - avanzado Caracteristicas y Habilidades: - Habilidades en comunicacion - Servicio al cliente - Trabajo en equipo - Trabajo bajo presion - Flexibilidad de horario ( atención de urgencias y necesidades...

  • Customer Service Specialist

    hace 3 semanas

    San José, Costa Rica Dsv A tiempo completo

    Position_145197Customer Service Specialist - OPSDeseable:- Estudiante de Administracion Aduanera, Comercio Internacional o similar- Ingles intermedio - avanzadoCaracteristicas y Habilidades:- Habilidades en comunicacion- Servicio al cliente- Trabajo en equipo- Trabajo bajo presion- Flexibilidad de horario ( atención de urgencias y necesidades operativas...

  • Customer Service Specialist

    hace 5 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Job DescriptionWe are seeking a detail-oriented and organized Customer Service Specialist to join our team at Emerson. As a key member of our customer-facing group, you will be responsible for inputting orders from internal or external customers into Salesforce and Oracle System.Your primary duties will include creating, retrieving, opening, and validating...

  • Customer Service Specialist

    hace 7 días

    San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Overview**We are seeking a skilled Customer Service Specialist to join our team at Marriott Worldwide. As a Sales Coordinator, you will play a crucial role in supporting the sales and marketing efforts of our hotel.**Responsibilities:**Foster positive relationships with guests and colleagues alikeAnticipate and address guest service needs with a focus...

  • Junior Customer Service Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty.The Junior Customer Service Specialist should embody the Swarovski Values and Customer Experience...

  • Customer Service Specialist

    hace 1 semana

    San José, Costa Rica DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82446 Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar -...

  • Customer Service Professional

    hace 6 días

    San José, San José, Costa Rica Cloudera A tiempo completo

    At Cloudera, we're looking for a Customer Interaction Specialist to join our team. This role requires strong communication and listening skills, as well as a passion for delivering high-quality service to our customers.As a Customer Interaction Specialist, you will be responsible for providing support to our customers through various channels, including...

  • Junior Customer Service Specialist

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...

  • Customer Service Experience Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    **Job Overview**We are seeking a skilled Customer Service Experience Specialist to deliver exceptional customer experiences by listening to their needs, responding efficiently, and resolving inquiries in accordance with guidelines and legislation. The ideal candidate will embody the Swarovski Values and Customer Experience vision.**Key...

  • Customer Service Specialist

    hace 2 semanas

    San José, Costa Rica DSV A tiempo completo

    Puesto: Customer Services Specialist Marítimo-Terrestre Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar - Ingles intermedio - avanzado Características y Habilidades: - Habilidades en comunicación - Servicio al cliente - Trabajo en equipo - Trabajo bajo presión - Flexibilidad de horario ( atención de urgencias y...

  • Junior Customer Service Specialist

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...

  • Customer Service: Consultant/intake Specialist

    hace 5 días

    San José, Costa Rica Legal Management Group A tiempo completo

    **Job description** We need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm. We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients. The intake specialist...

  • Customer Service Specialist

    hace 4 semanas

    San José, Costa Rica Dsv A tiempo completo

    Puesto: Customer Services SpecialistMarítimo-TerrestreDeseable:- Estudiante de Administración Aduanera, Comercio Internacional o similar- Ingles intermedio - avanzadoCaracterísticas y Habilidades:- Habilidades en comunicación- Servicio al cliente- Trabajo en equipo- Trabajo bajo presión- Flexibilidad de horario ( atención de urgencias y necesidades...

  • Customer Service Representative

    hace 4 días

    San José, San José, Costa Rica Betterwho A tiempo completo

    **About the Role**We are seeking a skilled Customer Service Representative to join our team at Betterwho. As a Remote Resident Support Specialist, you will play a crucial role in delivering exceptional customer experiences through various channels.**Key Responsibilities:**Handle a high volume of customer inquiries and issues with professionalism and...

  • Customer Service Specialist

    hace 2 semanas

    San José, San José, Costa Rica Dsv A tiempo completo

    Puesto: Customer Services SpecialistMarítimo-TerrestreDeseable:- Estudiante de Administración Aduanera, Comercio Internacional o similar- Ingles intermedio - avanzadoCaracterísticas y Habilidades:- Habilidades en comunicación- Servicio al cliente- Trabajo en equipo- Trabajo bajo presión- Flexibilidad de horario ( atención de urgencias y necesidades...

  • Customer Service: Consultant/Intake Specialist

    hace 3 días

    San José, San José, Costa Rica Legal Management Group A tiempo completo

    **Job description**We need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm.We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients.The intake specialist should...

  • Junior Customer Service Specialist

    hace 7 días

    San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...

  • Junior Customer Service Specialist

    hace 7 días

    San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...