Assc Dir- Technical Communication Manager
hace 4 días
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Department
- Data Solutions
Role/Responsibilities
**The Role / Responsibilities**:
- Owns all technical communications for the Data Solutions operating unit, including:
- Data Solutions technical incident communications:
- Identify best channels for communication about Data Solutions incidents:
- Externally to clients
- Internally to Product, Sales, Customer Success and other stakeholders
- Create a unified framework for Data Solutions incident communications:
- Types of incident communications
- Structure of incident communications
- Style guides for incident communications
- Distribution methods for each type of incident communication
- Work with Engineering and our Global Operations Center staff to write and distribute effective incident communications that address stakeholder needs
- Data Solutions technical/data product communications:
- Identify best channels for publishing technical communications:
- Externally to clients
- Internally to Product, Sales, Customer Success and other stakeholders
- Create a unified framework for Data Solutions technical/data communications:
- Types of technical communications
- Structure of technical communications
- Style guides for technical communications
- Distribution methods for each type of technical communications
- Work with Product Strategy teams to write and distribute effective technical communications that address stakeholder needs
- Assists Data Solutions leadership with non-technical communications, providing coordination, drafting and/or editing services to ensure these communications are successful:
- Works with Data Solutions General Manager to develop decks for the quarter Town Hall meetings, and monthly Managers meetings
- Works with Senior Leadership Team members to develop internal announcement communications:
- New hires/arrivals
- Retirements/departures
- Re-orgs/restructuring
**Qualifications**:
- Qualifications:
- Able to define the mission and vision for technical communications, improve our communication production processes, and deliver timely communications that balance the needs of the business and the needs of the audience.
- Typically has at least eight years of technical writing and TechComm leadership experience.
- Detail-oriented, ability to deliver on-time, and ability to manage multiple projects.
- Accountable for results.
- Exceptional written communication skills.
- Exceptional stakeholder relationship management skills.
- Proven ability to manage multiple projects simultaneously, delivering each on time and on budget.
- Track record of taking initiative and driving projects through to completion in a complex organization.
- Independent and creative thinker who can bring and "sell" new technical communications ideas to the team.
- Customer-oriented mindset.
- Experience using Acrolinx editorial software a plus.
- Must be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by Moody's.For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement.
Click here for more information on your EEO rights under the law.
Click here to view our Pay Transparency Nondiscrimination statement.
- For Colorado-based roles only: the anticipated base salary range for this position is $90,800 to $131,750, depending on factors such as experience, education, level, skills, and location.
This range is based on a full-time position.
In addition to base salary, this role is eligible for annual performance incentive compensation.
Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.
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