Technical Communications Manager for Data Solutions

hace 4 días


San José, San José, Costa Rica Zm Financial Systems A tiempo completo

At Zm Financial Systems, we empower our teams to make better decisions and achieve brighter futures.

We are driven by a shared vision to deliver exceptional products and services that meet the evolving needs of our clients.

The Technical Communications Manager for Data Solutions will play a critical role in bringing this vision to life by developing and implementing effective technical communications strategies.

This key position reports directly to the General Manager of Data Solutions and is responsible for creating clear, concise, and engaging content that balances the needs of both business stakeholders and technical audiences.

Key Responsibilities:

  • Owning all technical communications for the Data Solutions operating unit, including data solutions technical incident communications and data solutions technical/data product communications
  • Identifying best channels for communication about data solutions incidents and data solutions technical communications
  • Crafting a unified framework for data solutions incident communications and data solutions technical communications, including types, structure, style guides, and distribution methods
  • Collaborating with Engineering and Global Operations Center staff to write and distribute effective incident communications that address stakeholder needs
  • Assisting Data Solutions leadership with non-technical communications, providing coordination, drafting, and editing services to ensure these communications are successful

Qualifications:

  • Able to define the mission and vision for technical communications, improve communication production processes, and deliver timely communications that balance business and audience needs
  • Typically has at least eight years of technical writing and TechComm leadership experience
  • Detail-oriented, able to deliver on-time, and manage multiple projects simultaneously
  • Accountable for results, with exceptional written communication skills and stakeholder relationship management skills
  • Proven ability to manage multiple projects, delivering each on time and on budget
  • Independent and creative thinker who can bring new technical communications ideas to the team
  • Customer-oriented mindset, with experience using Acrolinx editorial software a plus

About Us:

Zm Financial Systems empowers people to make better decisions and achieve brighter futures. We are a leading provider of innovative financial solutions that help our clients navigate complex markets and achieve their goals.

We are committed to fostering a collaborative and inclusive work environment that values diversity, creativity, and innovation. Our teams are passionate about delivering exceptional products and services that exceed our clients' expectations.

Benefits:

  • Competitive salary range: $90,800 - $131,750 (dependent on factors such as experience, education, level, skills, and location)
  • Annual performance incentive compensation
  • Comprehensive benefits package, including medical, dental, vision, parental leave, paid time off, 401(k) plan, life insurance, disability insurance, and tuition reimbursement


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