Technical Support Engineering-Azure Apps Services
hace 2 días
Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.
With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
Responsibilities
About the Role:
- You will be accountable for providing an outstanding technical support experience to our Enterprise customers.
From problem identification to full resolution, you will own and manage your investigation over the phone and Web.How your day looks like as a Support Engineer - main responsibilities:
- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers.
- Be flexible to work in different shifts.
- Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
- Acquire & coordinate resources from other groups as needed to resolve customer issues.
- Manage hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved.
- Share knowledge with other engineers and develop customer solutions efficiently.
- Communicate technically complex information with Microsoft's developer customers via telephone, written correspondence, and electronic services.
Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
- Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
- Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.
**Qualifications**:
Qualifications
Qualifications Required:
- 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- 3+ years of Enterprise technical customer support experience or software development experience
- 3+ years of technical experience in at least 3 of the following:
Knowledge of MVC frameworks, particularly ASP.NET MVC.
- Knowledge of IIS configuration and how HTTP requests are handled by IIS.
- Knowledge of Azure App Services and Cloud Services is an added advantage.
- Knowledge of database technologies in one or more of the following: MSSQL, MySQL, MariaDB, MongoDB, PostgreSQL, Redis, and CosmosDB a plus.
- Technical experience in continuous integration (CI) and continuous deployment (CD) with one or more of the following: Azure DevOps, Jenkins, Oryx, Git, GitHub, Bitbucket.
- Knowledge of programming and/or troubleshooting technical issues with experience of (1/2/3)+ years and a solid foundation on the basics of programming in one of the following languages: C#, Python, JavaScript, Node, PowerShell, Java
- Knowledge of troubleshooting Rest Api Calls using Postman or some other REST API tool with familiarity in REST communication structures
- Header, Body, Methods, and Http Status Codes.
- Familiarity with Browser, F12, and/or Network Traces
- Experience / comprehension of process architecture (Introductory level is fine here)
Preferences:
- Familiarity with GitHub, DevOps, Visual Studio Code, Visual Studio Deployments
- Networking skills or understanding network traces
- Familiarity with the basics of IIS
- Integrated Pipe
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