Customer Service Analyst

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
**Job Description**:
**ESSENTIAL FUNCTIONS**:

- Logs all client contacts and issues.
- Responsible for detailed first-level support, troubleshooting and problem resolution where possible.
- Assigns and categorize support tickets to appropriate functional areas.
- Notifies clients of the status of their support tickets within agreed to Service Levels.
- Verifies support ticket closure and ongoing client communications.
- Work directly with clients, Account Management, Engineering and Implementation teams.
- Attend and participate in internal and client meetings.
- Provides client status reports as needed.
**Qualifications**:

- 3-5 years' experience specific to Customer Support and Customer Service.
(combination of experience and education may be taken in to consideration)
- Excellent communication skills and ability to speak clearly with technical as well as non-technical clients is critical
- Ability to work in a fast paced multi product support environment
- Safeguarding sensitive information
- Highly analytical, intensive research and reconciliation skills required
- PC, Internet and Microsoft Office experience is a must
- Strong working knowledge of CRM platform (Salesforce), especially case management is a plus
- Browser troubleshooting knowledge is helpful

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is The Power of YOU and it ensures that we live what we believe.
LI-ML2

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE...


  • San Francisco, Heredia, Costa Rica 3M A tiempo completo

    3M has a long-standing reputation as a company committed to innovation.We provide the freedom to explore and encourage curiosity and creativity.We gain new insight from diverse thinking, and take risks on new ideas.Here, you can apply your talent in bold ways that matter.Job Description:USAC Customer Service Representative, Costa RicaCollaborate with...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **100% ONSITE POSITION**- **Note: Please read the caption of the job before apply.**_**SGF Global i**s a global leader with over 30 years' experience providing recruitment solutions.We are hiring a **Purchasing/Customer Service** to work with a prestigious multinational Management of information technology services and technology consulting.This position...

  • Customer Service Analyst

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:**Responsibilities**:- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection.- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.- Gather customer's information and determine the issue by...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **360training****Customer Service Representative - Spanish / English****Responsibilities**- Receive, initiate, document, and handle product/service-related transactions over the phone with customers.- Review and master product/service-related systems and materials per customer.- Demonstrate strong interpersonal skills while interacting with customers,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job Description:">We are seeking a highly skilled and motivated CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.">About the Role:">Provide timely and effective...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **What we're looking for**:We're looking for an outstanding Customer Service Rep.Looking to learn about new technologies, are passionate about customer service and eager to lead a collaborative team?Then we'd love to speak with you**Position Overview****Primary Responsibilities**Responsible for case management while complying to established Quality Assurance...


  • San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities...

  • Customer Service Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Customer Service Advisor

    hace 22 horas


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Advisor (Order Management) (Temporary - 6 months)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Call Center Agent to join our team at Bill Gosling Outsourcing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.Your Key ResponsibilitiesEngage with customers on all inbound and...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**What you'll do**:- Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience.The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt...


  • San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    **_Role & Responsabilities _**- Provide customer assistance on topics including, but not limited to general inquiries.**_Preferred Skills / Basic Requirements _**- 1+ years Customer Service experience in multinational organizations.- Skilled for multitasking in a successful manner and managing different systems at a time- Customer centric focus- Dynamic and...

  • Service Delivery Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The Service Delivery Analyst is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.Identifies policy gaps and formulates policies.Interprets data and makes recommendations.Researches and interprets factual information.Identifies inconsistencies in data or results, defines...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Representative (Back Office)Role Overview:Huntsman Corporation's Regional Customer Service team is searching for an experienced Customer Service professional in our newly formed hub in Costa Rica.The CSR Back Office supports the Customer, Customer Service Representative, Commercial and Supply Chain in the delivery of defined,...

  • Customer Service Agent

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    As a Customer Service Agent, you will: Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated...