Jira Administrator

hace 7 meses

San José, Costa Rica Doit Security, Inc. A tiempo completo

**Company Description**

Every industry and market segment are moving toward using the cloud and becoming more digital. Doit Security supports cloud security companies and has been running for years to help shape the emerging SASE category. We provide enterprise-level services to customers all around the world. Along with protecting against destructive attacks and data exfiltration, it also helps businesses cut costs, simplify their infrastructure, and improve the user experience by getting rid of a lot of internal processes.

**Role Description**

We are looking to hire an energetic, highly motivated, can-do attitude individual who understands and can manage JIRA related enhancements and customizations, to join our team as Jira Engineer. This is an opportunity to join a fast-growing team of talented professionals with a lot of positive energy and enthusiasm.

**This is a Part-Time, 100% remote contract role, with potential for a full-time role in the future.**

**Responsibilities**
- Gather requirements for business processes and determine ways to optimize/improve JIRA/Confluence build and configure.
- Understanding of JIRA APIs and webhooks.
- Support JIRA and Confluence users.
- Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of the plug-ins.
- Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects.
- Support and configure JIRA plugins as required.
- Generate documentation on workflows and processes implemented in JIRA to support runbooks.
- Create JIRA projects, queries and reports as required.
- Troubleshoot and resolve technical issues related to Jira.
- Train team members on how to use Jira effectively.
- Collaborate with development team to resolve technical issues.
- Document technical issues and resolutions for future reference.
- Stay current with Jira updates and features.
- Proactively identify and plan hygiene and 'clean-up' activities.

**Required Knowledge/ Experience**
- 3+ years' experience as a JIRA Support Engineer in an enterprise environment.
- Advanced Jira and Confluence configuration knowledge.
- Certification in Atlassian is a plus
- Understanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java).
- Excellent knowledge of Jira tools and add-ons such as Service Desk, Structure, ScriptRunner, Roadmap, BigPicture, JMCF, JSU and JQL.
- Understand tools ITIL support framework to ensure strong understanding of processes.
- Strong experience of Cloud Atlassian installations.
- Excellent problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Fluent in written and spoken English.
- Familiarity with Agile methodologies.

**Supplementary Data**

All your information will be treated with utmost confidentiality in accordance with EEO standards.

**What You Can Expect from Us**

You will be working in an environment that exposes you to innovative technologies and architecture. A workplace that is enjoyable, enthusiastic, and collaborative.

**Why Doit Security?**

People that succeed at Doit Security are intelligent, driven, and committed to our core principles. Consider the following question: Do you wish to collaborate with the greatest talent in the industry? Do you want to be a part of the development of disruptive technologies? Do you thrive in a fast-paced, changing environment? Do you value a workplace culture that encourages both individual and group success and recognizes and celebrates success? If you answered yes, we would be delighted to speak with you about being a member of our award-winning team.

Doit Security is an equal-opportunity workplace committed to diversity. We value and celebrate diversity, and we provide an inclusive atmosphere for all our employees and customers.

**Job Types**: Part-time, Temporary, Contract

Pay: Up to ₡3,500.00 per hour

Application Question(s):

- Do you have the experience of setting up Jira tool and support/ administration of Jira?

**Language**:

- Conversation level English (preferred)

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