Jira Software and Service Management Platform Administrator

hace 2 semanas

San José, San José, Costa Rica Intel A tiempo completo

About the Role

We are seeking a highly skilled Jira Software and Service Management Cloud Engineer to join our team at Intel. As a key member of our Technology Development and Manufacturing Group, you will be responsible for the administration and support of our Jira Software and Service Management platforms.

Responsibilities

  • Fully understand ATA's Kubernetes-based private cloud platform, execute deployment, maintenance, and support responsibilities.
  • Analyze, review, and document current architecture, configuration, and functionality, identify areas for improvement and/or optimization.
  • Create, manage, and support Atlassian REST API for users to automate manual processes, implement business processes, and extract data for reporting and analytics purposes.
  • Own all Jira and Jira Service Management administrative functions associated with workflows, automation, custom fields, schemes, permissions, plug-ins, and integrations.
  • Partner closely with TD stakeholders to fully understand enhancement requests and problem statements to recommend appropriate solutions, in alignment with best practices and TD ATA processes.
  • Own the Jira and Jira Service Management CIP and enhancement roadmap for TD customers and execute against priority, schedule, and value.
  • Implement new plug-ins and capabilities leveraging standard SDLC methodology, including documenting requirements, design, and implementation, testing, and validation, deployment, and support and maintenance.
  • Ensure platform availability based on defined SLAs, optimize installation and support of plug-ins and integrations to minimize downtime and maximize performance and functionality.
  • Execute training sessions for new users and new capabilities and develop corresponding support documentation to ensure optimal use of TD Jira and TD JSM.
  • Support broader TD ATA linked programs through solid project and program management execution.
  • Self-driven, meticulous, highly organized, and strong task/project and process management skills.
  • Exceptional written and verbal communication skills, ability to engage with stakeholders at multiple levels.
  • Tolerance of ambiguity and self-motivation.

Qualifications

  • Bachelor of Science in Computer Engineering, Electrical Engineering, Computer Science, or related field.
  • 3+ years of experience in Jira Software administration and support, software design and development, development in Linux and Windows OS, intermediate level experience with Jira searches, use of JQL, dashboards, and plug-ins that expand Jira functionality and workflows.
  • Advanced English language skills.
  • Costa Rican unrestricted work permit.

Preferred Qualifications

  • Experience working with Jira Software Script Runner and Configuration Manager.
  • Jira Service Management administration and support.
  • Experience using GitHub, ServiceNow, ElasticSearch (ELK Stack).
  • Experience working with containers in cloud environments, including Docker, Kubernetes, and Rancher (Kubernetes interface).
  • Understanding of the software development life cycle and corresponding tools.
  • Working knowledge of DevOps and Agile methodology.
  • Global cultural orientation and working experience.

About Intel

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art, from semiconductor process development and manufacturing, through yield improvement to packaging, final test, and optimization, and world-class Supply Chain and facilities support.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry, including competitive pay, stock, bonuses, as well as benefit programs that include health, retirement, and vacation.

Working Model

This role will be eligible for our hybrid work model, which allows employees to split their time between working on-site at their assigned Intel site and off-site.

  • IT Service Management Administrator

    hace 2 semanas

    San José, San José, Costa Rica ITC WORLDWIDE A tiempo completo

        &strong>Job Title: IT Service Management Administrator    &strong>Job Summary:We are seeking an experienced IT Service Management Administrator to join our team at ITC Worldwide. The ideal candidate will have a strong background in IT service management, with a focus on delivering high-quality services to our customers.    &strong>Key...

  • Atlassian Systems Administrator

    hace 3 semanas

    San José, San José, Costa Rica Vs-Staffing A tiempo completo

    **Atlassian Systems Administrator Role****Key Responsibilities:**At Vs-Staffing, we are seeking a skilled Atlassian Systems Administrator to manage, configure, and optimize our Atlassian products, including Jira Service Desk, Jira Software, and Confluence. Key responsibilities include:System Customization: Customize and tailor Atlassian tools to meet the...

  • Salesforce Platform Developer

    hace 4 semanas

    San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, we're looking for a talented Salesforce Engineer to join our Consumer Care Technology tribe. As a member of our team, you'll contribute to a global effort to service our consumers, self-service, and agent-assist capabilities.**Key Responsibilities:**Develop Apex classes, triggers, and Lightning components- Design and implement data structures...

  • Jira Software Engineer

    hace 3 semanas

    San José, San José, Costa Rica Intel A tiempo completo

    **Key Responsibilities**:The successful candidate will be responsible for reviewing technical requirements and configuring Jira to meet customer needs. They will also be expected to learn and deploy Intel's cloud solution, including Kubernetes and Docker, and integrate Jira with other systems such as GitHub and ServiceNow.**Requirements**:To be considered...

  • Cloud Service Administrator

    hace 4 semanas

    San José, San José, Costa Rica Netskope A tiempo completo

    About NetskopeNetskope is a leading cloud security company that provides innovative solutions to protect data and users in the cloud. Our mission is to redefine cloud, network, and data security.About the PositionWe are seeking a highly skilled Service Cloud Administrator to join our team. As a Service Cloud Administrator, you will be responsible for...

  • IT Service Management Specialist

    hace 2 semanas

    San José, San José, Costa Rica ITC WORLDWIDE A tiempo completo

    ITSM Administrator Role SummaryThe ITSM Administrator will manage a dynamic team of engineers providing support to customers. This role ensures a customer-friendly approach for resolving O365/Azure technology-related issues. The ITSM Administrator will produce customer reports, including SLA reports, and be responsible for ensuring all SLAs are met.Key...

  • Senior IT Service Management Specialist

    hace 2 semanas

    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is committed to building a safer and more resilient digital world. Our unified security and observability platform is used by the world's leading enterprises to keep their digital systems secure and reliable. We're looking for a talented Senior IT Service Management Specialist to join our Global Service Management organization.Role:The successful...

  • Salesforce System Administrator

    hace 1 mes

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Salesforce AdminJob Summary:We are seeking a highly skilled Salesforce Administrator to join our team at Amazon Support Services Costa Rica SRL. As a Salesforce Admin, you will be responsible for developing, configuring, and maintaining Salesforce applications to meet customer requirements, as well as managing stakeholder expectations.Key...

  • Service Desk Administrator | Customer Experience Specialist

    hace 3 semanas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Role SummaryWe're seeking a Service Desk Administrator with excellent customer service skills to serve as a communication channel between customers and the technical team.About the RoleAs a Service Desk Administrator, you will manage customer expectations and set the organizational standard for customer engagement. Your primary goal will be to mediate...

  • Coupa Systems Administrator

    hace 2 semanas

    San José, San José, Costa Rica Sentinelone A tiempo completo

    **About SentinelOne:**At SentinelOne, we're revolutionizing cybersecurity with our XDR platform that prevents, detects, and responds to threats in real-time. Our platform leverages AI models to deliver autonomous protection, giving organizations complete visibility across their network. We're a values-driven team that prioritizes collaboration, trust, and...

  • IT Service Management Specialist

    hace 4 semanas

    San José, San José, Costa Rica ITC WORLDWIDE A tiempo completo

    Job Title: IT Service Management SpecialistJob Summary:We are seeking an experienced IT Service Management Specialist to join our team at ITC Worldwide. The successful candidate will be responsible for managing a dynamic team of engineers who provide support to our customers.Key Responsibilities:Manage a team of engineers to ensure timely and effective...

  • Salesforce System Administrator

    hace 3 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the Role:We are seeking a highly skilled Salesforce Administrator to join our team at Amazon Support Services Costa Rica SRL. As a Salesforce Administrator, you will be responsible for developing, configuring, and maintaining Salesforce applications to meet customer requirements.Key Responsibilities:Develop and analyze complex Salesforce business...

  • IT Service Management Specialist

    hace 1 día

    San José, San José, Costa Rica Splunk A tiempo completo

    Job DescriptionWe are seeking a skilled IT Service Management Specialist to join our team at Splunk. This is a unique opportunity to drive ITSM processes and ServiceNow alignment, working closely with ServiceNow Architects and Developers.About the Role:Mature ITSM processes and align them with tool functionality to drive Continuous Service...

  • Salesforce Automation Specialist

    hace 3 semanas

    San José, San José, Costa Rica Arketek A tiempo completo

    Welcome to Arketek, where we're shaping the future of technology. We're excited to introduce the Salesforce Administrator position, a key role in our team.Job Summary:The ideal candidate will have 4+ years of experience as a Salesforce Administrator, with a strong background in Salesforce Sales Cloud and Service Cloud. They will be responsible for...

  • IT Service Management Engineer

    hace 4 semanas

    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is a leader in building a safer and more resilient digital world. Our unified security and observability platform helps the world's leading enterprises keep their digital systems secure and reliable. We're looking for a talented IT Service Management (ITSM) Engineer to join our Global Service Management organization.The ITSM Engineer will play a key...

  • Cloud Software Architect

    hace 3 semanas

    San José, San José, Costa Rica Software Mind A tiempo completo

    Job Title: Senior Software Engineer in CloudAbout the Role:We are seeking an experienced high-performing Software Engineer for a position developing a cloud-based platform that spans across all products. The successful candidate will join a skilled development team delivering internal and external tools across a complete DevSecOps platform, pioneering new...

  • Highly Skilled System Administrator

    hace 15 horas

    San José, San José, Costa Rica Equifax A tiempo completo

    Job DescriptionWe are seeking a highly skilled System Administrator to join our team at Equifax. The successful candidate will have a proven track record of delivering large-scale, distributed systems that meet or exceed reliability and performance expectations.About the RoleThis role is ideal for an engineer who takes an engineering approach to building and...

  • Talent Software Implementation Specialist

    hace 3 semanas

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Transforming Talent with Technology**We are seeking a highly skilled Specialist to join our Information Technology (IT) Team, focusing on the implementation, configuration, and administration of our Learning Management System and Learning Experience Platform.As an administrator and analyst, you will wear multiple hats on projects, responsible for...

  • Senior Software Engineer

    hace 1 mes

    San José, San José, Costa Rica Software Mind A tiempo completo

    Job DescriptionWe are seeking a highly skilled Full-Stack Engineer to join our team at Software Mind. As a key member of our Agile Scrum team, you will be responsible for designing, implementing, and delivering high-quality software solutions that meet the needs of our customers.Key Responsibilities:Design and develop software that fully considers all...

  • Software Engineer

    hace 3 semanas

    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is committed to building a safer and more resilient digital world. To achieve this goal, we need talented professionals to join our team. As a Software Engineer - Identity and Access Management, you will be responsible for building and sustaining a cohesive Identity platform.Key Responsibilities:• Protect our customers' information and make it...