IT Server Administrator

hace 1 semana


San José, Costa Rica Emerson A tiempo completo

Purpose
Emerson Enterprise IT offers a standard, centrally managed Server Infrastructure to Emerson locations. This associated operational role is key within Emerson IT Infrastructure, supporting, deploying, and expanding the On-Premise Server & Backup strategy and security posture, with the following main operational responsibilities:

- Assist project and acquisition teams with deploying associated services to new and existing Emerson locations from SOHO sales offices to Business Unit headquarters, globally serving 80,000+ users on a 24/7 basis.

Specific Responsibilities
- Provide 2 nd & 3 rd Level Global Operational Support for Emerson On-Premise IT Server and Storage infrastructure including legacy and transition environments.
- Ensure adhesion to SLA’s by a strong focus on automation and service improvement
- Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents
- Participate in the planning and implementation of Server and Backup Infrastructure refresh projects
- Maintain a legitimate server software environment within the Enterprise.
- Produce and maintain up-to-date server and storage operating procedures and documentation.
- Ensure company data safety through proper data backup configuration and monitoring and contribute to the Disaster Recovery process testing and execution
- Collaborate and actively feed-back to Service Owner and Service Engineering in order to develop and improve supported solutions and designs
- Coach USS (local IT), new members of the team, and interns on Server Operations team activities as needed

Education / Qualification Requirements of the Role
- Specific IT Skill areas should include:

- Advanced Virtualization technologies (e.g., VMware, Hyper-V, Nutanix).
- Microsoft Windows Server, Active Directory, MS SQL Server, WSUS, SCCM/MECM
- Scripting and Automation technologies (e.g., PowerCLI, PowerShell, Python) - advantageous.
- Storage networking knowledge (Fiber Channel, iSCSI, SAS).
- Storage Enterprise environment knowledge
- Backup technologies and solutions
- An effective communicator
- Excellent written and verbal communication skills.
- Autonomy in task and priority management.
- Good documentation and procedure writing skills.
- Willing to travel for short periods of time (when needed).
- Demonstrable customer focus
- Strong analytical capabilities and good problem-solving skills.
- Language knowledge - fluent in English (speaking / reading / writing). Other languages (e.g., Romanian, Spanish, Tagalog).
- Quick learner, team player with self-motivation to work in a remote support capacity.
- Logically organized, efficient and creative with strong analytical skills.
- Experience of a support role in a diverse multi-national environment an advantage.



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