Appointment Booking Specialist

hace 3 días

San José, Costa Rica ClinicGrower A tiempo completo

ClinicGrower is a leading digital marketing agency that works specifically with dental practices in order to connect them with new patients in their community and generate leads, appointments, and sales.

We are a vital part of their overall business. We deliver results and help grow these practices to new levels.

Thanks to our great work, we are also growing and we are looking for a dedicated Bilingual Appointment Booking Specialist (ABS) with Dental Education and Experience to join our team in a part-time or full-time position

So....do you LOVE creating conversations, texting, calling and speaking with patients?

Do you love recommending treatment and educating them on their needs?

Are you ready to join a fun, results-oriented team?

ROLE

As an Appointment Booking Specialist, you are responsible for supporting our clients in a timely and professional manner by booking appointments, delivering excellent conversions, customer service and nurturing new patients to significantly impact the show rates of patients at medical practices..

We’re looking for a self-starter who has a passion for creative thinking, a love for conversations and superior relationship skills. You are a positive person and a listener who cares about improving the outcomes of people. You have a mastery in engaging with people, displaying empathy, inviting them to share their stories and show emotional intelligence that fosters trust.

You can follow best practices and standard operating procedures (SOP)...and you take advantage of opportunities to adapt and improve processes in order to consistently improve results.

To be a successful ABS, you must excel at creating and fostering conversations, prequalifying leads, and booking appointments including accepting inbound communications and placing outbound communications on 5 to 10 key client accounts.

RESPONSIBILITIES (Tasks Associated With The Role):
You should have a strong grasp of effective communication skills and strategies and be able to engage with people to make them know, like and trust the client you are booking for.
- Use our software (GHL) to text, call and schedule new patients
- Update daily call tracking reports
- Accurately and efficiently identify prospects, determine eligibility and schedule their appointment(s).
- Collects and accurately enters demographic information into the Electronic Health Record (EHR); verifies all corrections to be entered into EHR (if applicable)
- Understands and effectively uses booking center training materials; adheres to policies and procedures.
- Communicate to manager any improved procedures to facilitate growth in appointment booking center
- Supports the Mission, Vision and Values of ClinicGrower.
- Performs other duties as assigned by the manager.

REQUIREMENTS (Expected Proficiencies):

- Proven experience in appointment booking
- Experience in scheduling appointments
- Technically proficient with CRM SOFTWARE (We use GHL)
- Excellent communication skills, with consumers (patients) and cross-departmentally and ability to relay ideas clearly
- Solid experience with office management systems, EHRs and Google products (Drive, Gmail, Calendar, Docs, Dialer Software)
- An ability to think proactively and prioritize work
- Able to self-direct and properly manage one’s time effectively
- Ability to learn quickly and execute at a high level with speed
- Available to work 4-8 hour shifts within M-F 8.30 AM-8.30 PM EST (New York); Must be flexible and able to work additional hours/weekends/holidays if the situation warrants it
- Able to multitask efficiently and without issues
- Reachable and responsive to Client Inquiries and team members (Slack) during working hours
- Strict attention to detail and cross checking data
- Ability to manage multiple projects consecutively and ability to work under pressure
- Ability to problem solve and provide effective solutions to issues as they arise
- Must be organized and able to update agency CRM regularly and maintain documentation on all client activities.
- Autonomy and ability to thrive in remote work environments
- Ability to show up on daily team meetings
- Quality internet for efficiency especially on Zoom/avoiding call drops
- Professional remote work environment to ensure calls and video calls are handled effectively without distraction

Compensation:

- Compensation for this role will be dependent on experience
- Competitive Hourly rate
- Compensation will be provided on a monthly basis by the 5th of the month, for the previous pay-period
- Review compensation plan after 6 months
- Bonuses & Incentives:
**Benefits**:

- Work from anywhere Fully remote.
- Paid Time Off

Pay: From ₡850,000.00 per month

  • Appointment Booking Specialist

    hace 19 horas

    San José, Costa Rica Clinicgrower A tiempo completo

    ClinicGrower is a leading digital marketing agency that works specifically with dental practices in order to connect them with new patients in their community and generate leads, appointments, and sales.We are a vital part of their overall business.We deliver results and help grow these practices to new levels.Thanks to our great work, we are also growing...

  • Appointment Booking Specialist

    hace 1 día

    San José, Costa Rica Clinicgrower A tiempo completo

    ClinicGrower is a leading digital marketing agency that works specifically with medical and dental practices in order to connect them with new patients in their community and generate leads, appointments, and sales.We are a vital part of their overall business.We deliver results and help grow these practices to new levels.Thanks to our great work, we are...

  • Virtual Appointment Setter: Patient Concierge For

    hace 24 horas

    San José, Costa Rica Elevai A tiempo completo

    **Inbound Virtual Appointment Setter for Medical Spa Marketing Agency****Company Description**elevAI is an AI Marketing company that assists medical and aesthetic practices expand their local presence with the help of AI Marketing technology and social media lead generation campaigns.**Role Description**Seeking a motivated Virtual Appointment Setter to...

  • Sales Development Representative For Marketing

    hace 23 horas

    San José, Costa Rica Elevai A tiempo completo

    **Sales Development Representative for Marketing Agency****Company Description**elevAI is an AI Marketing company that assists medical and aesthetic practices expand their local presence with the help of AI Marketing technology and social media lead generation campaigns.**Role Description**Seeking a motivated SALES DEVELOPMENT REPRESENTATIVE to enhance our...

  • Financial Modeling Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    At Moody's, a global leader in integrated risk assessment, we empower organizations to make informed decisions.The role of Financial Modeling Specialist involves supporting senior team members in the financial planning and analysis processes, focusing on contributing to the Finance team's success.**Key Responsibilities:**We are seeking a highly skilled...

  • Medical Practice Support Specialist

    hace 4 días

    San José, San José, Costa Rica Clinicgrower A tiempo completo

    ClinicGrower is a leading digital marketing agency specializing in connecting medical and dental practices with new patients and generating leads, appointments, and sales.We are a vital part of their overall business success.Our team delivers exceptional results, helping these practices grow to new levels.In order to achieve this, we are looking for a...

  • Chain Order Desk Specialist

    hace 23 horas

    San José, Costa Rica Johnson Controls A tiempo completo

    Chain Order Desk Specialist - WD30138718045***Duties and Responsibilities:- Track and monitor all requests initiated from technician/sub-contractor- Responsible for maintaining reports of all riders delivered and executed- Create Estimate in Compass based on information captured from technician- Deliver riders to identified customer contact- Follow up on and...

  • Professional Travel Coordinator and Administrative Specialist

    hace 2 días

    San José, San José, Costa Rica Airespring A tiempo completo

    **About Us**AireSpring is a leading provider of Business Internet, Cloud Communications, Managed Network, and IT services. We are a privately held company known for delivering innovative cloud communication and connectivity solutions at competitive rates.**Job Overview**We are seeking a highly skilled Professional Travel Coordinator and Administrative...

  • Sales Coordinator

    hace 4 días

    San José, Costa Rica Johnson Controls A tiempo completo

    Sales Coordinator - WD30138717048 *** **Duties and Responsibilities**: - Track and monitor all requests initiated from technician/sub-contractor - Responsible for maintaining reports of all riders delivered and executed - Create Estimate in Compass based on information captured from technician - Deliver riders to identified customer contact - Follow up on...

  • Business Development Manager Freelance, Remote Work

    hace 23 horas

    San José, Costa Rica Magic, Inc. A tiempo completo

    **Job Overview**:A Business Development Manager is responsible for identifying opportunities for business growth and optimizing marketing strategies.They analyze business processes and finances, implement business plans, and establish effective networks.**Job Type**:Full time**Schedule**:U.S. business hours**Roles and Responsibilities**:- Attend the meeting...

  • Sales Representative

    hace 23 horas

    San José, Costa Rica Medical Departures Inc. A tiempo completo

    **Position**: Sales Representative.**Company**: Medical Departures Inc.**About this job****Job type**: Full-time**Experience level**: Mid-Senior**Role**: Sales**Industry**: Healthcare/Medical online booking platform**Remote details****Working hours**: Following roster working 5 days per week / work from anywhere**Time preferring**:Pacific Time zone...

  • Technical Order Analyst Specialist

    hace 4 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary:">We are seeking a highly skilled Technical Order Analyst Specialist to join our team at Emerson. As a key member of our order management team, you will play a critical role in ensuring the timely and accurate processing of customer purchase orders.">Responsibilities:">">Receive, review, and process customer purchase orders, accurately uploading,...

  • Lead Generation Specialist

    hace 4 días

    San José, Costa Rica Brokerkit A tiempo completo

    The Lead Generation Specialist will be a core component of our Brokerkit Demand Generation Team both for Brokerkit leads and for our customers. Our new team member will play a key role in managing technology and data for outbound prospecting and inbound leads along with running a 'Done For You' (DFY) managed campaign professional service for our CRM...

  • Enterprise Renewals Business Development Specialist

    hace 7 días

    San José, San José, Costa Rica Splunk A tiempo completo

    About UsSplunk is a leading provider of unified security and observability platforms for over 11,000 organizations worldwide. Our company values diversity, equity, and inclusion, and we are committed to creating an environment where our employees can bring their authentic selves to work.Job DescriptionWe are seeking a highly skilled Enterprise Renewals...

  • Order Manager Specialist I

    hace 23 horas

    San José, Costa Rica Emerson A tiempo completo

    The Order Management Specialist I for Emerson Automations Solution Latin America is focused on the accurate and timely processing of customer purchase orders and order related activities and requests.The Order Management Specialist I will administrate orders to ensure timely and accurate execution, this includes proactive communication with the customers and...

  • Reservations Specialist For Corporate Housing

    hace 23 horas

    San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Dwellworks is searching for an (Day Shift) associate to join our growing Corporate Housing team in Costa Rica.****We are currently utilizing full time work from home.Post COVID this position will be required to report to the office up to 4 days a week with 1 day per week reserved for work from home.****The start time for this position will be between...

  • Reservations Specialist For Corporate Housing

    hace 23 horas

    San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Dwellworks is searching for an (Mixed Shift) associate to join our growing Corporate Housing team in Costa Rica.****We are currently utilizing full time work from home.****This position will work Monday - Friday.****OUR POSITION IN A NUTSHELL**As Manager, Corporate Housing you will contribute to the management of corporate housing programs for corporate...

  • Global HR Systems Specialist

    hace 4 días

    San José, San José, Costa Rica World Vision International A tiempo completo

    Company OverviewWorld Vision International is a renowned organization dedicated to helping vulnerable children overcome poverty and experience fullness of life. With over 70 years of experience, we have established ourselves as a leader in the humanitarian sector. Our mission is to follow our Lord and Savior Jesus Christ's command to love our neighbors as...

  • Group Travel Director

    hace 2 días

    San José, San José, Costa Rica Europe Express A tiempo completo

    Established in 1990, Europe Express provides high-quality, customized group travel to Europe for its North American clients.The company serves both private groups and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.YMT is an industry-leading guided tour specialist for North...

  • Real Estate Follow Up/acquisitions Specialist

    hace 5 días

    San José, Costa Rica Adam & Jacobson Investments, LLC A tiempo completo

    **DESCRIPTION**: AJ Investments is a Nashville based Real Estate Investment firm, specializing in purchasing off-market land and houses. The AJ team is looking for an energetic and ambitious person to help us grow the firm. You will be calling homeowners that have expressed interest in selling and establish a relationship with them and guide them through...