Manager - Risk Investigations, Catalog Risk- Cda
hace 2 semanas
Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered
- Ability to function in an ambiguous, fast paced work environment
- Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired
Job summary
Managers - Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature.
In charge of managing a team of Investigation specialists who investigate transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.
Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.
Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
The Key to success in this role is the ability to understand the Transaction Management group’s vision and make independent decisions with sound judgment to manage their teams to attain that vision.
The incumbent is required to demonstrate performance in the following areas:
Metrics - by consistently leading their team to meet and exceed service levels and targets in reducing bad debt for their Company and maintain the performance and metrics of all team members, and hence the team at expected levels.
Process Improvement - by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
People Development - by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon.
Business Exposure - by using their exposure to team’s technical or business areas, their understanding of Amazon’s marketplace, trends and fraud issues impacting the retail industry, to share ideas with Management that positively influence the vision for the Selling Partner Risk Operations group.
**Judgment and Discretion**: The incumbent has direct responsibility over multiple functions and processes in the Selling Partner Risk Operation. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact.
- Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered
- MBA in relevant field of Operations
- Exposure to quality tools like Six Sigma, Lean operations etc.
- Strong Risk Operations knowledge
- Should have Managed a team of 15-20 Direct reports.
- Ability to function in an ambiguous, fast paced work environment
- Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired
-
Risk Intelligence Analyst
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3-5 years experience conducting intelligence analysis, or risk/Law Enforcement investigations - Clear mental model on identifying, tracking, and mitigating risks. - Strong verbal communication - Ability to deal with high levels of ambiguity and operate with mínimal guidance from Leadership - Ability to manage through influence - Strong critical thinker with...
-
Emerging Risk Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBasic qualifications - Bachelor's degree - 2+ years in a risk management or program management role - Excellent written and verbal communication skills with the ability to present information clearly and concisely - Proven analytical skills and comfort in deriving insights from quantitative data - Experience driving projects involving multiple stakeholders -...
-
Escalation Risk Manager, Selling Enforcement for
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1. Bachelor’s degree 2. 2+ years experience in program or risk management 3. Escalation management and investigatory background 4. History of senior stakeholder engagement The Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is looking for an Associate Escalations Risk Manager to protect our customers from unsafe,...
-
Global Brand Protection Risk Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the OpportunityAs a Global Brand Protection Risk Manager at Amazon Support Services Costa Rica Srl - B20, you will play a critical role in developing and implementing policies, tools, and technology innovations to protect customers from fraud and abuse. This position requires an experienced manager to investigate complex cases of suspected infringement...
-
Senior Emerging Risk Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBasic qualifications - Bachelor's degree - 6+ years in a risk management or program management role - Excellent written and verbal communication skills with the ability to present information clearly and concisely - Proven analytical skills and comfort in deriving insights from quantitative data - Experience driving projects involving multiple stakeholders -...
-
Program Manager Ii, Buyer Risk Investigations
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - 3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria...
-
Risk Manager, Ii
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3-5 years experience in Risk Management or other internal controls function - Conduct risk assessments on emerging and established lines of business, stores, and products. - Ability to operate in a highly ambiguous environment with mínimal guidance from Manager. - Provide clear and concise written and verbal communication throughout the assessment journey...
-
Manager, Risk Management
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 5 years of experience working in relevant industries such as law, customer service, investigations, risk, compliance, project management, etc. - Bachelor's degree or equivalent experience. - Exceptional written and verbal communication skills - able to write, clearly and succinctly including correction of error (COE) and investigation reports for...
-
Senior Risk Manager, Proactive Brand Protection
hace 9 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's Degree - Experience in program or operations or risk management with excellent relationship building and customer service skills - Experience presenting complex information in a concise manner in written - Track record of using data analysis to support business decisions - Business proficiency in two of the following languages: English, Spanish,...
-
Program Manager Ii, Buyer Risk Investigations
hace 3 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years of experience in related positions - Bachelor’s degree in Business, Economics or a related field of study. - Demonstrated success leading project delivery for large, cross functional programs - Demonstrated record of partnering with and influencing cross-functional teams. Experience working with engineering teams to define, scope and prioritize...
-
Risk Manager Ii, Brand Escalation and Engagement
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works...
-
Finance Operations Risk Analyst
hace 19 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleAmazon Support Services Costa Rica Srl is seeking a detail-oriented Financial Analyst to support the Vendor Investigations and Transaction Accuracy team in Accounts Payable.We are looking for an individual who can drive change in a dynamic global business environment, reviewing large amounts of data quickly to reach accurate conclusions. This...
-
Risk Manager Ii, Emp
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo2-5 years of experience in investigations, risk management, incident or crisis management. - Strong communications skills and experience creating and editing content for internal and external audiences. - Demonstrated experience working with cross departmental teams with proven collaboration skills - Ability to think critically with the vision to work both...
-
Senior Risk Manager, Finance Operations Risk
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or equivalent in finance, accounting, business, information systems or a related field. - 7+ years of industry experience in finance, accounting, or similar field. Job summary Amazon seeks a Sr. Risk Manager within Finance Operations Risk Intelligence (FORI). The Finance Operations organization manages corporate procurement, vendor...
-
Senior Audit and Risk Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleCiti, a leading global bank, is seeking a Senior Audit and Risk Manager to join our team. The successful candidate will be responsible for managing and coordinating internal audit activities, with a focus on Third-Party Management (TPM) audits and monitoring.Key ResponsibilitiesProvide oversight and coordination of TPM end-to-end audits,...
-
IT Risk Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: IT Risk ManagerAbout the Role:Experian is seeking a skilled IT Risk Manager to join our team. As an IT Risk Manager, you will be responsible for evaluating and mitigating technology-related risks, ensuring compliance with policies and regulations, and providing expert advice to management.Key Responsibilities:Evaluates technology risks and...
-
Chief Risk Mitigation Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary: We are seeking a seasoned risk mitigation specialist to join our team in Costa Rica. As an Emerging Risk Manager, you will play a critical role in identifying and mitigating emerging risks affecting buyers and selling partners on Amazon's stores. This is a fantastic opportunity for a data-savvy individual with excellent analytical skills and a...
-
Vita Risk Specialist Ii, Vendor Investigations
hace 3 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's Degree in Finance, Business Analytics, Economics, Accounting or related field - 6+ years of relevant professional experience in fraud prevention, risk management, audit, accounts payable, procurement or related field. Good understanding of the end to end P2P cycle - Advanced English skills, including excellent business writing with an ability to...
-
Emerging Risk Manager: Lead and Drive Solutions
hace 19 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary: We are seeking a Senior Emerging Risk Manager to lead and drive solutions for emerging product or listing issues. As a key member of our team, you will identify emerging risks to buyers and sellers in Amazon's stores and develop scalable approaches to mitigate and prevent these negative experiences.About the Role: In this position, you will be...
-
Workplace Violence Prevention Manager
hace 2 semanas
San José, Costa Rica AT-RISK International A tiempo completo**Description** **Responsibilities** - Eager, professional, and good communicator wanting to learn a new skill. Hiring at entry level, with the ability to work your way up. - Conduct interviews of victims, witnesses, and persons of interest utilizing established interviewing techniques and skills specific to corporate investigations. - Conduct...