Training Facilitator
hace 1 semana
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
The Facilitator provides a warm and welcoming environment to our new hires through facilitation of both corporate and client specific training. Leveraging their expertise, they are required to enhance the learning experience by design/develop/update training material including Computer-Based Training applicable to their portfolios. Aligning with our core value of Never Satisfied
- actively participate in continuous improvement ideas and suggestions to their branch Manager, Learning and Development.- Create presentation and training material involving the design, layout and content development for in-person, remote and Computer-Based Training modules.- Facilitate classroom training with new hires- Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment where training is a value-added focus.- Work with Subject Matter Experts, Management and others to create training objectives, material and content.-
- Learn new knowledge, software and innovate while collaborating with others.- Creating testing questions and designing systems and/or tools to measure and report on the effectiveness of training.- Up to 20% of this position can include training team members on a variety of topics including applicable government regulations, Company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer and more.- Work with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.- Provide feedback on training experiences (i.e. collate and analyze data evaluating our efforts) and feedback on trainee performance (i.e. provide feedback on participants who are excelling, performing and/or struggling)- Train new staff on applicable government regulations and Company strategies, systems, policies, procedures, and practices- Review or delegate job specific training conducted by Managing Coach or appointed delegate who has the skills and ability required.- Develop and implement new training methodologies, procedures, and materials- Recommend deployment of new staff during the training process- Complete random audits on client portfolios and recorded calls on specific agents and/or trace agents, and review results with the appropriate MC or senior management- Assist the Managing Coach in completing file and performance reviews and conduct training and coaching- Notify the appropriate MC or senior management of any malpractice by an agent or trace agent, as identified in the audit process, so that training or disciplinary action may be undertaken as is appropriate- Assist team members by answer questions and providing support on calls- Champion company core values and other company programs- Other duties as assigned
Education
Certificate in adult education or equivalent experience.
College Diploma or University Degree in designated field, would be an asset
Experience
Minimum 5 years facilitation experience (or equivalent) plus 2 years successful management experience in a training function, or equivalent experience at Bill Gosling or elsewhere.
Demonstrated experience in Leadership, innovation and an understanding of adult learning principles and technology, preferred but not required
Certificates, Licenses, & Registration:
There are no personal certification, licensing, or registration requirements for this job
- WHY WORK WITH US- Growing Costa Rica site - be part of our growth-
- State of the art call center based in El Cafetal in La Ribera de Belen-
- Casual Dress code-
- People Development programs-
- Amazing work culture where you can learn and grow- WHO ARE WE
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
- WHERE ARE WE
- We have offices across the Globe - Canada (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK - please visit our website for additional information
-
Training Facilitator
hace 2 meses
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob SummaryBill Gosling Outsourcing is a dynamic company committed to the career development of our people. In this role, you will provide a warm and welcoming environment to new hires through facilitation of corporate and client-specific training. You will leverage your expertise to enhance the learning experience by designing, developing, and updating...
-
Facilitator
hace 2 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Facilitator provides a warm and welcoming environment to our new hires through facilitation of both corporate and client specific...
-
Facilitator (Trainer)
hace 2 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Bill Gosling Outsourcing is currently looking for a Facilitator to add to our Team. We are still growing with new and exciting opportunities...
-
Trainer/facilitator
hace 1 día
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities - Be a part of our team! Bill Gosling Outsourcing is currently looking for a...
-
Facilitator (Trainer)
hace 7 meses
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Bill Gosling Outsourcing is committed to the career development of our people. We are still growing with new and exciting opportunities - Be...
-
Training Specialist
hace 4 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout Bill Gosling Outsourcing:We are committed to the career development of our people, providing a team environment and modern facilities. If you're interested in growing with us, let's explore this opportunity further.Job Description:As a Training Specialist (Facilitator), you will create a welcoming atmosphere for new hires through training facilitation....
-
Training Program Developer
hace 3 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout UsAt Bill Gosling Outsourcing, we prioritize career development and foster a collaborative team environment. Our state-of-the-art facilities make us an attractive choice for those seeking a modern workplace.We are currently looking for a skilled Facilitator to join our team.Job SummaryThe successful candidate will design, develop, and deliver engaging...
-
Training Developer
hace 2 meses
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob DescriptionBecome a key player in shaping the learning experience of new hires at Bill Gosling Outsourcing. As a Facilitator (Training), you will play a vital role in creating an engaging and effective training environment.About the Role:This position is responsible for designing, developing, and delivering high-quality training programs to enhance the...
-
Temporary Training Specialist
hace 1 semana
San José, Costa Rica Screenovate A tiempo completoThe Training Specialist helps plan and execute delivery of learning and development programs for regional and enterprise employees. This person also provides support for transactional and logístical aspects of delivering these programs to ensure a successful experience for Intel facilitators, learners and stakeholders. **You will help Intel with the...
-
Facilitator (Trainer)
hace 8 meses
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Create presentation and training material involving the design, layout and content development for in-person, remote and Computer-Based...
-
Cultural Bridge Facilitator
hace 2 semanas
San Francisco, Heredia, Costa Rica Cyracom A tiempo completo**About CyraCom**CyraCom is a leading provider of language interpretation services, dedicated to bridging communication gaps between people from diverse linguistic backgrounds. We're committed to providing accurate and reliable interpretation solutions that cater to the needs of our clients and their customers.**Salary & Benefits**We offer a competitive...
-
Technical Trainer
hace 7 meses
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking an energetic, experienced IT professional to join us as a Technical Trainer. In this role, you will be responsible for delivering key technical training courses to your assigned site. You will be the primary facilitator of technical programs and leading training in cloud technologies, customer service, and pre-sales...
-
Strategic Learning
hace 4 semanas
San José, San José, Costa Rica Gensler A tiempo completoYour RoleThe Strategic Learning & Development Manager is responsible for planning, coordinating, and delivering diverse talent development activities that cater to the technical and non-technical training needs of team members. This role collaborates with local, regional, and global teams to create and implement programs aligned with firmwide...
-
Learning Programs Specialist
hace 3 semanas
San José, Costa Rica Wind River A tiempo completo**Learning Programs Specialist** **Costa Rica** In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformation of our customers with a new generation of Mission Critical AI Systems in an AI-first world with the most exacting standards for safety, security, performance, and...
-
Regional Talent Development Manager
hace 4 días
San José, Costa Rica Gensler A tiempo completoYour Role Reporting to the Global Talent Development Leader, you will lead, plan, and organize a wide range of training activities across the region working with local, regional, and global content. Responsible for assessing talent development needs, developing, and delivering programs to meet learning needs for both technical and administrative team...
-
Project Manager/ Scrum Master
hace 12 horas
San José, Costa Rica Encora A tiempo completoAt Encora we are looking for a great talent like you to join our team as the next **Project Manager/ Scrum Master** **(9094)** Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: **Our Requirements**: - +5 years of experience as Project Manager or related (Scrum Master, Agile coach,...
-
Talent Development Specialist
hace 12 horas
San José, Costa Rica Gensler A tiempo completoYour Role Reporting to the Regional HR Director and Regional Talent Development Manager. Specialist, you will plan and organize a wide range of training activities across the region working with local, regional and global content. Responsible for assessing talent development needs, developing and delivering programs to meet learning needs for both technical...
-
Talent Development Specialist
hace 7 meses
San José, Costa Rica Gensler A tiempo completoYour Role The Talent Development Specialist plans, coordinates, delivers, and assesses diverse talent development activities, covering technical and non-technical training, performance management, and career development. Reporting to the Regional Talent Development Manager, this role collaborates with local, regional, and global teams to create and...
-
Sales Enablement Manager, Costa Rica
hace 7 meses
San José, Costa Rica Smartsheet A tiempo completoAs a Sales Enablement Manager, you will be integral in building and developing Smartsheet's BDR/SDR Enablement Program for FY25. We are seeking a dynamic and experienced sales enablement professional who is self-motivated, detail-oriented and is a polished facilitator with strong coaching/mentorship skills. In this role, you will play a crucial part in...
-
Team Engagement Advisor
hace 7 meses
San José, Costa Rica Devlane A tiempo completoHello there! We are Devlane, a software development company with presence across all of LATAM, that’s currently offering staff augmentation services to clients around the world, with a special focus in North America. With us, you’ll have a real opportunity to shine and leave a footprint on the project you are assigned to since most of our clients are...