E2e Quality Assurance Testing Liquidity

hace 7 días


Heredia, Costa Rica Citi A tiempo completo

The Enterprise Transaction Testing Liquidity & Reg Capital Reports Operations and Controls Lead will be the liaison between the pillar and Trainings, Cross Report Analytics and Risk & Control, ensuring that the relevant activities are performed accurately and timely. This position will play a key part in the transformation of the Enterprise Transaction Testing Program along with the monitoring and execution of the related controls, and will work closely with the Liquidity and Reg Capital Reports pillar lead, with a matrix report to the Training, Cross Report and Operations Pillar lead.

**Responsibilities**:
Monitor and ensure compliance of Process Reviews, EERS, Record Management, EUCs, Training, CoB, etc.
Review, collect and monitor Manager's Control Assessment (MCA) data - Support and monitor ARCM process.
Collect, Review and Assist with Issues / CAPs / Regulatory Commitments.
Monitor and assist Policy and Procedure Management - DTOM and SOP
Monitor, Track and support RBCM/Consent Order Initiatives
Manage the E2E report pillar tracing team to enable them to successfully deliver on their objectives. Prioritize work, provide guidance throughout cycles, develop team member’s data skills and seeks or provides training on cycle scope. Present Tracing Cycle Results on various Data & Report Committees and Forums.
Administrative Tasks ( R&C Pillar Lead KPI review (SLAs, quality, etc), Sharepoint maintenance, Connectivity meetings, etc)
Operationalize, manage, monitor and support multi-Year Plan across team leads, process owners and stakeholders, supporting Consent Order alignment and execution
Produce, monitor and build relevant operational metrics, ie
- KPIs and SLAs, across teams and stakeholders, as inputs to the regular status updates and final reports
Review final report from report pillars to ensure standardization, completeness and accurancy of information vs metrics and KPIs
Manage cycle operations by working with Ops & Metrics Team on the cycle calendar and coordinating tasks for the report pillar, including setting up of kick-off calls, status calls and closing meetings with relevant stakeholders and organizing internal pillar meetings
Monitor day-to-day operations for report pillar and and provide updates to Ops & Metrics Team re progress, risks and challenges
Define and implement requirements for the end-state reporting module
Provide operational metrics required for various forums, ie
- TTWG, TTOC, etc
Support adhoc requests for cycle-related data
Develop and implement performance scorecard
Lead QTS Talent Development Initiative, by identifying training needs and gaps, and partnering with internal and external SMEs to deliver relevant trainings to the team
Work with Report Owners, Business, FCDOs, Report Pillar Leads and other QTS Leads develop and implement training plans
Monitor completion of required trainings and implement a process to measure effectiveness of delivered trainings
Monitor report pillar team's compliance to required trainings

**Qualifications**:
English level advanced
Bachelors university complete
6-10 years of relevant experience related to performance metrics (KPIs), governance or risk and control
MS Office proficiency
Excellent communication skills with senior stakeholders
Proficient presentation skills
Analytical skills
Teamwork

**Desirable**:
Master degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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- **Job Family Group**: Finance
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- **Job Family**: Data Management
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting



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