Global Finance Quality Assurance Governance and

hace 1 semana


Heredia, Costa Rica Citi A tiempo completo

This role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program. Quality Assurance (QA) is a key function that executes a multi-year plan covering transaction, conformance, and report production control testing of prioritized U. S. BCBS 239 Regulatory and Risk Management reports. Finance Quality Assurance program is a global initiative with teams located in: New York, Tampa, Costa Rica, Manila, and Mumbai. This position reports to Global Quality Assurance Governance and Controls Lead.

The QA Governance and Controls Manager is a senior-level position responsible for overseeing and managing the QA Governance and Controls book of work including issue management, compliance review and monitoring, internal controls, oversight and governance, policy and procedure management and lines of defense liaison.

This position partners with stakeholders in Finance QA Leadership, Federated Chief Data Offices, Finance Transformation Office and Finance Risk and Control to drive the execution of the Quality Assurance Governance and Controls Plan, including messaging to articulate risk and progress, through various channels and forums.

In addition to a strong finance, transformation and risk and controls background, a proven record of delivering regulatory commitments and stakeholder management experience will be key to your success and growth.

**Key Responsibilities**

Provide Governance and Controls Framework to Quality Assurance Business in a Shared Services Function. Leadership of the team will ensure compliance with governance requirements and on time delivery on Issue Management and Corrective Action Plans. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, hiring, policy/procedure formulation and contribution to risk and control strategy.

**QA Governance and Controls Management**
- Coordinate the annual QA Governance and Controls planning session to set up priorities for the year, this includes alignment of Finance Objectives with book of work, identification of opportunities, mitigation of risks and the implementation of a robust operational and control framework
- Oversees the execution of key priorities of the Global Finance QA program to ensure that Governance and Controls goals aligned with Finance COO strategic objectives are delivered as expected.
- Monitor the execution of the QA Shared Services Governance and Controls book of work with the highest standard, timeliness, and quality.
- Create a culture that drives client excellence, controls excellence and operational excellence by taking leadership and ownership, delivering with pride and succeeding together to deliver defined outcomes at every level of the team
- Drive recruitment efforts, Build, Train and Develop the Governance and Controls Team
- Develop a strong working relationship with Finance Risk and Control
- Partner with GFT, Business Technology, IA, FCDOs, DGOs to design and implement the Target State Data Governance and Control part of the Operating Model.
- Bring clarity to challenging problems, mitigate execution risk and help others engage in and embrace a solution through identification of issues.
- Ensure adherence to relevant policies, standards and operating procedures pertaining to Testing E2E Process
- Support the standardization of Citi’s QA Operating Model, Testing Execution, Governance Framework and Work Papers
- Promote a culture of collaboration and teamwork across organizations. Demonstrates effective work relationships with business and global function colleagues
- Partner with the QA Leads to assess the internal risks of the business and determine placement of key controls
- Work in partnership with Finance Risk & Control to implement Governance controls and strengthen the Citi control environment
- Partner with QA Leads to implement clear milestones to drive corrective action plans
- Escalates issues to the governing bodies to resolve outstanding issues and make strategic Program decisions.
- Monitor progress or status with respect to Corrective Action Plans, MRAs and MRIAs. Responsible for making sure that all issues are met and remediated by the QA Program.
- Maintains QA Operating Model and related Standard Operating Procedures
- Validate the accuracy and completeness of the ARCMs (Activity, Risk, Control and Monitoring)
- Design controls and monitoring tools to mitigate identified risks and escalate when necessary

**Transformation**
- Establish a robust interaction process to ensure proper participation and right forums to discuss Business, Consent Order, Quality Assurance Governance and Controls and Transformation updates.
- Engage and drive awareness through an effective communication strategy to deliver commitments and transition to Governance and Controls Target State.

**Stakeholder Management**
- Oversee a series of Senior Management Forums (Working Group and



  • Heredia, Costa Rica Citi A tiempo completo

    This role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program. Quality Assurance (QA) is a key function that validates the accuracy of reported transactions, including data attribute values reported or that are used to support the reporting of underlying transactions, as well as a transaction’s overall conformance...


  • Heredia, Costa Rica Citi A tiempo completo

    This role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program. Quality Assurance (QA) is a key function that validates the accuracy of reported transactions, including data attribute values reported or that are used to support the reporting of underlying transactions, as well as a transaction’s overall conformance...

  • Finance Quality Assurance

    hace 4 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The Finance Reporting Senior Analyst is an intermediate level position responsible for the generation, tracking and submission of financial reports in coordination with the Finance Team. The overall objective of this role is to accurately prepare and report business/financial transactions, reports and statements in accordance with local regulatory...


  • Heredia, Costa Rica Citi A tiempo completo

    The Capital Planning team within Citi Treasury is responsible for all aspects of capital analysis, forecasting, and planning for Citi, including providing programmatic leadership for the firm’s capital ratios; Risk Weighted Assets (RWA); CCAR; and Recovery & Resolution Planning. The organization spans the full capital planning continuum, with the Head of...

  • Quality Assurance Analyst

    hace 3 semanas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Quality Assurance Analyst (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Quality Assurance Analyst, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - Bachelor's degree or equivalent work experience. - 5+ years’ experience in Testing/Quality positions. - Experience in automation tools like Ansible (preferred)...


  • Heredia, Costa Rica Citi A tiempo completo

    The Enterprise Quality Assurance Testing Analyst for Regulatory and/or Risk Management Reports will be primarily responsible for testing the prioritized reports, as well as providing support in the end-to-end process of the planning, scoping, sampling, and testing as required. The analyst will support the team’s lead on the work requirements, partnering...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Quality Assurance Engineer (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Quality Assurance Engineer, for IT enterprise in Heredia, Costa Rica. **Overview**: **Requirements**: - Bachelor's Degree in Computer Science or related field - 3 years of technical testing experience - Isolates, reproduces, and tracks defects and verifies fixes -...


  • Heredia, Costa Rica Citi A tiempo completo

    Support the Data Quality Assurance of, and adherence to the Citi Data Governance Policies for the controller’s financial systems. - Lead and participate in any necessary forums in support of the end-to-end management of the controller’s financial systems quality controls. - Support the Controller’s owned financial systems on matters relating to Data...


  • Heredia, Costa Rica Citi A tiempo completo

    As a part of Citi’s effort to reduce risk, improve efficiencies and minimize complexity of operations, the Controllers Data Team is responsible for the timely and adequate implementation of the Citi Data Management Policy (CDGP) for the Controllers Group and work with the Finance CDO to support the implementation of enhancements to Citi’s Data Operating...


  • Heredia, Costa Rica Citi A tiempo completo

    As a part of Citi’s effort to reduce risk, improve efficiencies and minimize complexity of operations, the Controllers Data Team is responsible for the timely and adequate implementation of the Citi Data Management Policy (CDGP) for the Controllers Group and work with the Finance CDO to support the implementation of enhancements to Citi’s Data Operating...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Contributes to the design, roll-out and governance of financial solutions, including: - Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations - Assists in setting business and information architecture...


  • Heredia, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Assertive...


  • Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Intern-(Design Quality Assurance)**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Conduct daily quality assurance reviews to identify daily reporting gaps against accuracy, timeliness, and reliability measurements - Utilize sampling methodology to determine reporting and related quality control issues - Research, identify, and escalate failed controls and lead timely root cause analysis leveraging tacit knowledge...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications - 4+ year of experience working as a Quality Assurance Engineer - Experience in manual testing - Experience in automation testing - Experience in Functional and UI testing (mobile, tablet and desktop) - Experience in developing, documenting and coordinating the deployment of manual and automated tests for complex systems **QAE Job...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications - 4+ year of experience working as a Quality Assurance Engineer - Experience in manual testing - Experience in automation testing - Experience in Functional and UI testing (mobile, tablet and desktop) - Experience in developing, documenting and coordinating the deployment of manual and automated tests for complex systems **QAE Job...


  • Heredia, Costa Rica Citi A tiempo completo

    The Quality Assurance Testing (QTS) Testing Analyst for Reg Capital Reports will be primarily responsible for managing high volume of testing of the prioritized reports, as well as providing strong support in the end-to-end process of the planning, scoping, sampling, and observation validation as required. The analyst will support the team’s lead on the...

  • Quality Assurance Analyst

    hace 4 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Determines Contact Center quality standards by studying inbound and outbound calls and customer service; conducting test calls to telemarketing service representatives on new products. - Verifies results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening,...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Legal & Compliance Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...