Global Quality Assurance Program Manager

hace 6 días

Heredia, Costa Rica Citi A tiempo completo

The Global Quality Assurance Program Manager & Consent Order Sr Lead (C14) role is part of the Finance Chief Operating Office (COO) under the Global Quality Assurance program. Quality Assurance (QA) is a key function that executes a multi-year plan covering transaction, conformance, and report production control testing of prioritized U. S. BCBS 239 Regulatory and Risk Management reports. Finance Quality Assurance program is a global initiative with teams located in New York, Tampa, Costa Rica, Manila, and Mumbai. This position reports to the Global Quality Assurance Strategy & Shared Services - Director with a matrix to QA Operations & Metrics Leader.

This is a senior-level position responsible for overseeing and managing the QA program’s book of work including budget, headcount control, technology investments, consumption, and capacity planning. Furthermore, the incumbent is accountable for status reporting of the QA Consent Order remediation program and related regulatory commitments: Issues, CAPs, MRAs, etc. working with Finance Transformation Office and CAQ Transformation Program.

This position partners with stakeholders in Finance QA Leadership, Federated Chief Data Offices, Finance Transformation Office, CAO Enterprise Transformation and technology teams to drive the execution of the Quality Assurance Transformation Plan, including messaging to articulate risk and progress toward target state, through various channels and forums

In addition to a strong finance, transformation and program management background, a proven record of delivering regulatory commitments and stakeholder management experience will be key to your success and growth.

**Key Responsibilities**:
**QA Program Management.**
- Coordinate the annual planning session to set up priorities for the year, this includes alignment of Finance Objectives with QA Program book of work, identification of opportunities, mitigation of risks and the implementation of a robust operational framework
- Oversees the execution of key priorities of the Global Finance QA program to ensure that main goals aligned with Finance COO strategic objectives are delivered as expected.
- Monitor the execution of the QA Shared Services book of work with the highest standard, timeliness, and quality.
- Create and monitor project plans for various initiatives across the QA Shared Services program to keep track on RAG status progress against objectives, establishing clear timelines and mitigating risk through proper action plans and escalations when needed.

**Consent Order and Transformation.**
- Oversee and support across Consent Order remediation plans following Transformation Program Office and Central Project Management Office guidelines, serving as a liaison with Report Pillar Leads to execute milestones as per committed target dates.
- Establish a robust interaction scheme to ensure proper participation and right forums to discuss Consent Order, Quality Assurance Program and Transformation updates, SLAs and escalation.
- Engage and drive awareness through an effective communication strategy to deliver commitments and transition to Target State.

**Headcount, Budget and Capacity Planning.**
- Define a mechanism or framework to drive financial efficiencies through informed decision making. Once defined develop action steps to define specific target savings, leverage location strategy, and capture business process improvement opportunities.
- Demonstrate fiscal responsibility by implementing routines or mechanisms to actively monitor/track capacity, head count and technology consumption. Lead, organize, update, and track Global Finance QA footprint and budget planning.
- Train and educate Global Finance QA SLT on the end-to-end hiring/onboarding process, this includes backfill, Renault ID coordination, workday submission, etc.
- Manage and drives resource capacity gaps and planning with Report Pillar and Support Functions Leads to ensure an adequate multi-year resource capacity planning, identifying and forecasting opportunities aligned with Transformation & Technology Enablement efforts.

**Stakeholder Management.**
- Support follows the sun delivery around operations, metrics reporting and dashboards
- Lead a series of Senior Management Forums (Working Group and Oversight Committee), this includes coordination with Report Pillar leads, Stakeholders and QA Support Functions to deliver updates and proper follow up on critical actions.
- Build a robust interaction model to partner with Finance QA Senior Leads, GFT, Technology and FCDOs to deliver an effective and strong E2E program management.
- Influence and negotiate with senior leaders across QA Pillars, as well as communicate with external parties as necessary.

**Knowledge and experience**:

- 10+ years of combined professional work experience, with a significant component of this within financial services managing organization’s book of work, project management and budget planning.
- 10+ years working in

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