Tier 3 Support Engineer
hace 3 días
**Join a team that is changing millions of lives.**
- Transforming smiles, changing lives_
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
**Ready to join us?**
**About this opportunity**
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Business Systems Analyst. This position is responsible for handle daily support activities (tickets handling, LMR support, QA assistance). Deal with cross regional activities (on going deployments, severities, troubleshooting). Help local OPS technical activities (training, support new OPS processes). This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create over millions smiles.
**In this role, you will**
- Serve as iTero Technical & Business focal point.
- Analyzing and resolving complex technical and business issues
- Accountable End2End for problems solving till customer receives feedback
- Provide Root Cause Analysis (RCA) when needed.
- Feedback from the Install Base to R&D (functionality/HW)
- Suggest improvements to the product based on field experience
- Build support procedures to lower levels
- Knowledge sharing and training
- RMA analysis
- Support SW deployment stages and exhibitions
- Support SQA activities when needed.
- Issue weekly reports
**In this role, you’ll need **
- Bachelor’s degree from a four-year college or university
- 3+ years of experience as tech support (Tier 3) in high technology global multi discipline equipment companies (medical companies - Advantage)
- Proven customer facing skills
- Ability to work in Dynamic constantly changing environment
- Self-learner
- Proven experience in the fields of:
- IT/network/PC/IIS/SQL/Windows/OS Admin
- SQL server, SQL querying, Stored procedures
- Proven scripting abilities
- Analysis and troubleshooting capability
- Eager to improve customer experience
- Excellent verbal and written English communication skills
**Sound like a good fit?**
Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy. Please review our
**Applicant Privacy Policies**
***for additional information.
**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
**Equal Opportunity Statement**
**#LI-DR1
-
Arcsight Support Engineer Tier Ii
hace 8 horas
Heredia, Costa Rica Micro Focus A tiempo completo**About Micro Focus****About or Team**Micro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization.The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering.New team members will provide customer and cloud infrastructure support for our...
-
Cybersecurity Tier 3
hace 8 horas
Heredia, Costa Rica Sysco Costa Rica A tiempo completoCyber Security Analyst is responsible for the real-time identification and alerting of information security events that pose an immediate risk to Sysco's employees, customers, suppliers, shareholders, partners, or business operations.**Requirements**:- Configuring and maintaining monitoring, correlation, and alerting solutions in order to ensure that only...
-
Sr. Tech Support Engineer
hace 8 horas
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Jr. Linux/System administrators support their clients through the tickets and phone.**Responsibilities**:- Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction.- Performs diagnosis using documented procedures, troubleshooting...
-
Storage Support Engineer
hace 15 horas
Heredia, Costa Rica GSB A tiempo completoAn important company is looking for a Storage Support Engineer with an advaced English level. Key Skill - Minimum 8-10 years of hands-on experience in SAN and NAS administration. - Strong knowledge of storage protocols (iSCSI, Fibre Channel, NFS, SMB/CIFS). - Experience with enterprise storage platforms from vendors like NetApp, Dell EMC...
-
Storage Support Engineer
hace 9 horas
Heredia, Costa Rica Gsb A tiempo completoAn important company is looking for a Storage Support Engineer with an advaced English level.Key Skill- Minimum 8-10 years of hands-on experience in SAN and NAS administration.- Strong knowledge of storage protocols (iSCSI, Fibre Channel, NFS, SMB/CIFS).- Experience with enterprise storage platforms from vendors like NetApp, Dell EMC...
-
Endpoint Engineer I
hace 5 días
Heredia, Costa Rica SGF Global A tiempo completoJob Title: Endpoint Services Engineer Principal **Duties and Responsibilities**: - Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities. - Performance monitoring, troubleshooting, and tuning for all end-user systems. - Build new systems...
-
Developer Support Engineer
hace 9 horas
Heredia, Costa Rica Sykes Costa Rica A tiempo completo**Objective**:**Hard skills**:- Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must).- Work experience directly with customers debugging code.(must)- Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must).- Bachelor of Science degree in a Computer Science, Engineering, or related...
-
Technical Support Representative 2
hace 9 horas
Heredia, Costa Rica Aligntech A tiempo completo**Job Purpose**Coordinates diagnoses and troubleshoots incoming employee calls, incidents and service requests via service now.Provides support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from...
-
Eh&S Support
hace 9 horas
Heredia, Costa Rica Te Connectivity A tiempo completo**What your background should look like**:**_ Position Purpose or Objective_** : Achieve EH&S goals at Business Unit Site resulting in a Safe Place to Work (SPW).**Main Responsibilities**- Provide support and coaching to EHS & Facilities Manager and all members of the Business Unit Site.- Assure the compliance of EHS Standards, Programs, Plans and Goals...
-
Data Engineer
hace 9 horas
Heredia, Costa Rica Softtek A tiempo completo**Role: Data Engineer**:- Experience as Data/Backend Engineer.- Strong object oriented or functional programming skills in: Java/Python/Scala (experience with anyone of these)- Should have good command on authoring SQL.- Experience working in a technical environment with tools like Spark, Flink, Storm, Kafka, Elastic Search etc.- Have knowledge on AWS cloud...
-
Tier I
hace 8 horas
Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses...
-
Tier I
hace 8 horas
Heredia, Costa Rica Experian A tiempo completo**Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...
-
Network Support Engineer
hace 1 semana
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Senior .NET Support Engineer
hace 3 días
Heredia, Costa Rica Encora A tiempo completo**Position responsibilities**: - Analyzes technical support requests, bugs and issues, provides timely feedback upon any findings and requests clarification when needed. - Using industry's best practices and appropriate software development designs and develops maintainable, scalable code fixes to support our platform needs. - Troubleshoots and assist...
-
Software Support Engineer
hace 9 horas
Heredia, Costa Rica Encora A tiempo completo**Our company**:Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation.We count with 16 global offices and 25 innovation labs.Our Software...
-
Platform Support Engineer
hace 9 horas
Heredia, Costa Rica 360Training A tiempo completo**Platform Support Engineer**As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily.You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...
-
Tech Support Level 3
hace 8 horas
Heredia, Costa Rica Digital Risk, Llc. A tiempo completoCompany DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...
-
Senior Technical Support Engineer
hace 9 horas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoSenior Technical Support EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined...
-
Designated Support Engineer
hace 9 horas
Heredia, Costa Rica Databricks A tiempo completo**The impact you will have**:- Work with Databricks' largest strategic accounts to provide high touch support experience- Manage one or multiple accounts simultaneously- Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress.- Facilitate correspondence with Engineering, Product Team, SMEs, Accounts...
-
Sr Network Engineer
hace 4 días
Heredia, Costa Rica Softtek A tiempo completo**Role: Sr Network Engineer**: - +4 Years supporting enterprise networks - Experience with SDWAN - Experience with Routing and Switching - Experience with Cisco ASA Firewalls - Basic understanding of Networking concepts: OSI and TCP/IP Model, Vlan, QoS - Network analysis and troubleshooting - Basic understanding of networking including SIP, TCP\IP, DNS,...