Tier Ii Technical Support Analyst

hace 6 días


Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Customer Service

Schedule: Full Time

**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
- Evaluating client issues by interpreting end-user’s problem descriptions, in addition to information already captured via Tier 1, to determine resolution or best course of action.
- Engaging with the client, Tier 1 Support, and other cross-functional team members such as Sales, IT, and Product to resolve complex technical challenges, in-line with EDQ processes and procedures.
- Monitoring open Tier 1 cases in partnership with Senior Analysts and Supervisors to ensure cases are being properly handled and escalated.

**Qualifications**:

- English Level B2+ or C1
- Strong analytical, problem-solving skills
- Familiarity with Client-Side Web Languages: HTML, CSS, JS
- Familiarity with Server-Side Languages: C#.NET, Java
- Familiarity with Web Services: SOAP/XML, REST/JSON.
- 5+ Years of Desktop Support, Help-Desk, or IT related support.
- BA degree or equivalent experience desired

**Additional Information**:
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.



  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Tier 3 Support Engineer

    hace 1 semana


    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Tier I

    hace 1 semana


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...

  • Risk Analyst Ii

    hace 1 semana


    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same? **We are looking for a Risk Assessment Analyst II that will work within the Information Security organization to ensure program objectives goals, policies, procedures, and standards align to meet the business objectives of BCD Travel.** **Risk Analyst II,...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Retail Analyst Level II oversees daily urgent and complex incidents/requests as required by their leads and Analysts, They must understand all current documented procedures, and promote all problem solving and investigational skills with the team members. **Responsibilities**: - Identify reoccurring incidents or situations affecting...

  • Financial Analyst Ii

    hace 3 días


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of tax, finance or a related analytical field experience - 5+ years of creating process improvements with automation and analysis experience - 5+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience - Bachelor's degree in accounting, information...


  • Heredia, Costa Rica Citi A tiempo completo

    The Unix Technical Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Provide Tier I Technical Support for Citi’s global technology infrastructure. - Resolve simple, automated and scripted incidents - Execute or implement simple, automated and scripted changes or infrastructure requests. - Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...