Tier 3 Support Engineer

**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. **Ready to join us?** **About this opportunity** Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Business Systems Analyst. This position is responsible for handle daily support activities (tickets handling, LMR support, QA assistance). Deal with cross regional activities (on going deployments, severities, troubleshooting). Help local OPS technical activities (training, support new OPS processes). This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create over millions smiles. **In this role, you will** - Serve as iTero Technical & Business focal point. - Analyzing and resolving complex technical and business issues - Accountable End2End for problems solving till customer receives feedback - Provide Root Cause Analysis (RCA) when needed. - Feedback from the Install Base to R&D (functionality/HW) - Suggest improvements to the product based on field experience - Build support procedures to lower levels - Knowledge sharing and training - RMA analysis - Support SW deployment stages and exhibitions - Support SQA activities when needed. - Issue weekly reports **In this role, you’ll need ** - Bachelor’s degree from a four-year college or university - 3+ years of experience as tech support (Tier 3) in high technology global multi discipline equipment companies (medical companies - Advantage) - Proven customer facing skills - Ability to work in Dynamic constantly changing environment - Self-learner - Proven experience in the fields of: - IT/network/PC/IIS/SQL/Windows/OS Admin - SQL server, SQL querying, Stored procedures - Proven scripting abilities - Analysis and troubleshooting capability - Eager to improve customer experience - Excellent verbal and written English communication skills **Sound like a good fit?** Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. **About Align** Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our **Applicant Privacy Policies** ***for additional information. **Global Diversity Statement**: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. **Equal Opportunity Statement** **#LI-DR1