Endpoint Engineer I

hace 1 semana

Heredia, Costa Rica SGF Global A tiempo completo

Job Title: Endpoint Services Engineer Principal

**Duties and Responsibilities**:

- Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.
- Performance monitoring, troubleshooting, and tuning for all end-user systems.
- Build new systems (laptop and desktop).
- Supporting Smartphones: configuration support, synchronization support.
- Serve as Tier 2 support to the help desk to resolve desktop system issues as reported by the end-users.
- Identify solutions for network security; provide Spyware, Adware and, virus protection.
- Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.
- Create a formal mentorship with IT Desktop peer(s) to share lessons learned and IT knowledge.
- Network with cross-functional teams to leverage best practices.
- Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.
- Knowledge of server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network).
- Knowledge of network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless).
- Identify current operational process inefficiencies and provide recommendations for improvement.

**Work Experience**:
General Requirements:

- IT experience. Minimum 5 years experiences supporting Microsoft systems (XP,W7), and Mac OS X. Must have demonstrated the ability to successfully work as part of a team.
- Must have experience with implementing and following departmental policies and procedures.
- Must have knowledge of Microsoft desktop operating systems and Mac operating systems.
- Must have knowledge of PC hardware architecture.
- Must have knowledge of desktop architecture build methodologies.
- Must have an understanding of other IT disciplines, (i.e., Telecom, Networking, Messaging, Server operations, etc.)
- Proven Customer Service skills.
- Excellent written and oral communication.
- Experience with VMware desktop products (Fusion, Player, Workstation etc.) would be a distinct advantage.
- ITIL foundation certification is a plus EDUCATION.
- Minimum 3-year degree in Computer Science or related field OR degree from Technical Trade School.

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