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Tier Ii Technical Support Analyst
hace 4 semanas
**Company Description**
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
- Evaluating client issues by interpreting end-user’s problem descriptions, in addition to information already captured via Tier 1, to determine resolution or best course of action.
- Engaging with the client, Tier 1 Support, and other cross-functional team members such as Sales, IT, and Product to resolve complex technical challenges, in-line with EDQ processes and procedures.
- Monitoring open Tier 1 cases in partnership with Senior Analysts and Supervisors to ensure cases are being properly handled and escalated.
**Qualifications**
- English Level B2+ or C1
- Strong analytical, problem-solving skills
- Familiarity with Client-Side Web Languages: HTML, CSS, JS
- Familiarity with Server-Side Languages: C#.NET, Java
- Familiarity with Web Services: SOAP/XML, REST/JSON.
- 5+ Years of Desktop Support, Help-Desk, or IT related support.
- BA degree or equivalent experience desired
**Additional Information**
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
