Banking Operations Team Leader

hace 5 días

Heredia, Costa Rica British American Tobacco A tiempo completo

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT Costa Rica IS LOOKING for a BANKING OPERATIONS TEAM LEADER**
- **
FUNCTION**: Finance
- ** SUB FUNCTION**: Procure to pay
- **SALARY RANGE**:Competitive Salary + Excellent benefits + market leading bonus
- ** LOCATION**:Heredia, Costa Rica

**ROLE POSITIONING AND OBJECTIVES**

**What are the key objectives and expectations from this role?**
- Process the ad-hoc requirements related to BO process.
- Execute the necessary KPI’s follow during the month.
- Ensures all BO processes and internal controls are followed.
- Define, create, and analyse Banking Ops reports.
- Review and adjust workload allocation to ensure timely processing of payments.
- Coordinate month/quarter/year end activities to ensure completion of close activities on time.
- Serve as escalation path to resolve Banking Ops issues.
- Lead the team and be a key resource, directly overseeing a team member.
- Meets with stakeholders, other departments personnel, addressing or complex accounts payable issues.
- Provide support and help to EM and internal stakeholder on all accounts payable related topics.
- Measure KPI’s to assess team performance and report achievements or deficiencies to the BO process.
- Maintain training and develop BO team.
- Create and preform annual reviews of BO team members.

**What is the direct impact of this role on the team or organization?**

**Reports to**

Banking Operations Assistant Manager

**Number of Direct Reports
**5

**Core Relationships**

Internal - AP, End market - Request initiator, BCT, GTO, MD, Bank Recs and GBS - collaborate closely with other GBS’s

External - Internal and External Auditors - On audit work, External banking service providers (global and local banks)

**Geographic Scope
**Americas

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Tasks processed within SLA agreed with end markets.
- KPIs are met and differences are managed effectively.
- Issues are escalated following escalation process.
- Processes are adhered to RACM and Internal Controls.
- Achieved a high degree customer satisfaction at year end.
- Continuous Improvement initiatives and quantify benefits once implemented.
- Trainings and development plans are reviewed constantly.
- Review performance and people objectives twice a year to develop your business and leadership capabilities.

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**

**Experience Required**
- At least 2 years of experience in BO processes
- Experience supervising and leading teams.
- Problem solving and attention to details

**Technical / Functional / Leadership Skills Required**
- Medium/Advanced knowledge in transactional platforms (ERP, SAP).
- MS Office - Medium/Advanced level.
- MS PowerPoint - Medium level of knowledge.
- Coordinate and plan activities by using time efficiently.
- Prioritize and give visibility on the workload in a given time - any coordination to distribute tasks within the team must be reviewed with your team leader.
- Capable of backing up any market within the team.
- Understand responsibility and capable of making decisions.
- Communicate with peers, managers and stakeholders effectively.
- Escalate issues and provide possible solutions to your line manager.
- Able to listen.
- Communicates fluently and clearly with stakeholders.
- Manage time and identify time constraints to be escalated for resolution.
- Able to assess risks when not completing tasks accurately or out of time.
- Analysis provided with accuracy and insights.
- Aware of potential impacts on not completing tasks on time.
- Negotiate and propose new deadlines aligned with expectations.
- Understand internal and external customers’ requirements.
- Capable of communicating effectively with customers.
- Maintain a proactive attitude.
- Follow up and provide solutions to customers timely.
- Advanced knowledge of processes.
- Evaluate potential impacts in other areas and expose concerns to other before making decisions.
- Understand GBS different functions and roles.
- Develop and propose new ways of working to improve processes.
- Own any issue identified, look for solutions and escalate to line manager when required.
- Propose new ideas and constantly innovate in the current role.

**Education / Qualifications / Certifications Required**
- Technical Degree in accounting or finance background accounting or business administration
- English B1-B2

**BENEFICIAL**
- Portuguese-Intermediate

**WE ARE BAT**

At BAT, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets.
- Brands sold in over 200 markets, made in 44 factories in 42 countries.
- Newly established Tech Hub

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