Team Leader

hace 2 días


Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

**Bill Gosling Outsourcing is committed to the career development of our people. If you want a new challenge and are interested in growing within our company, click on the “Apply” button to get started**

The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives
- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
- Involvement and collaboration on new strategies and/or process improvements to better the team’s performance
- Daily, weekly and monthly reports provided at both internal and external client levels
- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
- Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements
- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients
- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements
- Assist and participate in the recruiting, training and onboarding of employees, when required
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned

**Education**
- North America - Minimum High School Diploma or equivalent is required_
- Philippines - Minimum of 2 years post-secondary or equivalent is required_
- Costa Rica - No Minimum requirement_
- United Kingdom - No Minimum requirement_
- Trinidad & Tobago - Minimum 3 CSEC passes_
- English is compulsory in all locations_

**Experience**
- Previous experience in an Agent and/or Customer Service role_
- Previous experience in a leadership or managerial experience would be an asset_

**Certificates/Licenses**:

- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_

Ability to Commute:

- Heredia, Provincia de Heredia (required)


  • Geo Team Leader

    hace 1 semana


    Heredia, Costa Rica Safeguard Global A tiempo completo

    The GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients. This exciting role will be responsible for supervising, guiding and motivating a team. You will be there to encourage colleagues to work together and ensure they’re delivering...

  • Team Leader

    hace 4 semanas


    Heredia, Costa Rica Concentrix A tiempo completo

    Description Your Journey at Concentrix Starts Here: At Concentrix our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you! If you have an...

  • R2r Team Leader

    hace 4 semanas


    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A** **RECORDS TO REPORT TEAM LEAD** **Role** **profile** **JOB TITLE**: R2R Team...

  • Team Leader

    hace 4 semanas


    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **We are still growing with new and exciting opportunities - Be a part of our team!** Bill Gosling Outsourcing is currently looking for a **Team Leader, Operations** to add to our Team. As a **Team Leader, Operations **you will: Lead and motivate a team to optimum performance levels to achieve targets contributing to the company’s objectives. They...

  • Service Desk Team Leader

    hace 2 semanas


    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING for a BANKING OPERATIONS TEAM LEADER** - ** FUNCTION**: Finance - ** SUB FUNCTION**: Procure to pay -...

  • Team Leader

    hace 4 semanas


    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job Title**: Team Lead **Location**: Ultra Park 1, Heredia, Costa Rica **Experience**: Minimum one year of leadership experience **Responsibilities** - Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress - Managing employee performance, including conducting performance evaluations and providing feedback to...

  • Team Leader

    hace 2 semanas


    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Team Leader - Quality Team - Due Diligence will be responsible for empower, handle, and lead a high-performance team responsible for client due diligence product delivery and support, train, and mentor onsite and offshore team with on time delivery of due diligence reports. Day to day responsibilities include: - Ensure delivery of high-quality services...


  • Heredia, Costa Rica Moody's A tiempo completo

    In consultation with team Manager, provide day-to-day mentorship and direction for Associates and Senior Associates regarding analytical tasks, workload, and output - Mentor and guide team members - Train new joiners, seek improvement in training plans - Quality check team members’ work, ensuring work delivered is in line with agreed standards, look for...


  • Heredia, Costa Rica Citi A tiempo completo

    The Global Sourcing Contract Remediation Team Leader (C13) is a mid-senior level position within Citi Global Sourcing, reporting directly to the Contract Remediation and Assurance Senior Vice President, and functioning as a team leader for the Contract Remediation team, providing day to day management support to the team globally. This position will also...

  • Team Leader

    hace 2 semanas


    Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    **Team Manager|Service Delivery Manager** **Qualification**: Bachelors,Masters degree in Finance,Accounting,Management - Professional degree such as CA,ICWA,CFA would be an added advantage. **Responsibility**: Business,Customer,Manage Service Level Agreements,metrics as agreed with the client - Conduct Monthly,Quarterly governance calls and report process...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey! BAT COSTA RICA IS LOOKING FOR AN ACCOUNTS PAYABLE TEAM LEAD SENIORITY LEVEL: Experienced – Non-Management FUNCTION: DBS...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    BAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey! BAT COSTA RICA IS LOOKING FOR AN ACCOUNTS PAYABLE TEAM LEAD SENIORITY LEVEL: Experienced – Non-Management FUNCTION: DBS...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Team Leader-housekeeping

    hace 3 semanas


    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24066598 **Job Category** Housekeeping & Laundry **Location** AC Hotel San Jose Airport Belen, Cityzen Epicentro Laboral and Social, Calle la Ribera, Belen, Heredia, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter status of rooms cleaned. Complete...


  • Heredia, Costa Rica Cognizant A tiempo completo

    Team Manager - L&PQualification:Graduate /Post Graduate – preferably MBA graduates-as may be applicable in some GeosResponsibility:Business / Customer:- • Certify controls laid down by the business to ensure successful audit by client and external party. • Interact with customers (internal / external) and keep stakeholders appraised of the process...

  • Team Leader-housekeeping

    hace 3 semanas


    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 23091649 **Catégorie d'Emploi** Housekeeping & Laundry **Lieu** AC Hotel Heredia Belen, Calle la Ribera, Belen, Heredia, Costa Rica AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Saisir le statut des chambres nettoyées sur les feuilles d'affectation....

  • Learning Design Leader

    hace 3 semanas


    Heredia, Costa Rica IBM A tiempo completo

    Introduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...

  • Project Leader

    hace 2 meses


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **Project Leader** **Hybrid Position in Heredia CR, 6 Months contract with extenssion possibilities (Mondays to Fridays 7:00 am to 4:00 pm)** Manages the overall coordination, status reporting, and stability of Information Technology ' project work efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource...