Team Leader

hace 6 meses


Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

The Team Leader - Quality Team - Due Diligence will be responsible for empower, handle, and lead a high-performance team responsible for client due diligence product delivery and support, train, and mentor onsite and offshore team with on time delivery of due diligence reports.

Day to day responsibilities include:

- Ensure delivery of high-quality services to clients on time, on budget, and in accordance with Refinitiv’s standards and the clients’ requirements.
- Develop and implement standard methodologies in delivery of services.
- Lead team and client delivery quality metrics.
- Build a motivating and innovative environment to secure the best performance of the teams.
- Ensure people development through mentor, training, and knowledge sharing.
- Support and feedback on improvement of delivery, systems, and processes.
- Anticipate and identify emerging business issues and/or opportunities.
- Establish training, compensation, short
- and long-term goals for the team.
- Establish Key Performance Indicators for each member of the team.
- Remain knowledgeable of market and industry trends, competitors, and all aspects of Refinitiv’s market.

**Requirements**:

- To hold a tertiary degree with at the least shown experience.
- Compliance experience, preferably in an investigation firm or risk management company.
- To have led a Due Diligence Team - not mandatory
- Excellent written and verbal communication in English.
- The ability to work in a highly daring, fast-paced, and sophisticated environment.
- To be diligent to details and show strategic insights in delivery and continuous improvement.
- To possess strong time and project management skills.
- To be a self-starter with ability to work autonomously, but also to give to a teamwork environment.

**Required Skills**:

- Graduate degree or equivalent experience, Post Graduate Diploma or Professional Degree
- Proficient in English

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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