Analyst, Collections

hace 5 meses

Heredia, Costa Rica BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Your role at Baxter**

At Baxter, we are building a best-in-class Financial Planning & Analysis (FP&A) organization. We are implementing a transformative program which will streamline processes, enhance systems, improve forecasting accuracy, strengthen business partnerships and enhance opportunities for personal skill-building and professional growth.

This position is an extension of the local country and global Finance Team. This position interacts with the Integrated Supply Chain (ISC) leadership team as well as in-country, regional, global and corporate finance, and business partners within the world. This position will support the strategic planning process, annual budgeting and forecasting processes and monthly performance reviews. In addition, this position will support high value-added business analytics as well as drive the development of senior management presentations for the Integrated Supply Chain function, including manufacturing, planning and fulfillment.

**Your team**

The Collections Analyst is responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.

**What you'll be doing**
- Complete daily activities as prioritized by GetPaid
- Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.
- Understand customer profiles and their related sensitivities.
- Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
- Resolve unidentified payments that have been assigned to the account.
- Resolve within the prescribed time frame those A/R related Dispute that have been assigned to the account.
- Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
- Maintain daily Pending Order and On-Hold reports.
- Issue requests for refunds of cash on account or credit memos as needed.
- Enter note into Get Paid and provide sufficient information to the owner.
- Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
- Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
- Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
- Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
- Develop strong working knowledge of customer base and company organizational structure.
- Support the training and process improvement effort.
- Participate in the performance review process.
- Achieve past due percentage and DSO related goals.
- Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance
- Support the training and process improvement effort.

**Critical Competencies Required**
- Excellent customer communication skills with high proficiency in speaking and writing the local business language.
- High level ability to influence and negotiate.
- Excellent problem solving, and customer service skills.
- Functional knowledge of the accounts receivable and collections processes.
- Highly organized with strong follow-up, documentation, and multitasking skills.
- Results driven with a dynamic personality.
- Ability to handle stressful situations and meet strict deadlines.
- Adaptable to new ideas and ways of accomplishing tasks
- Ability to work in a team environment

**What you'll bring**
- Bachelors degree or equivalent work experience.
- 2 years of successful experience in commercial collections.
- Proficient in using JDE and GetPaid preferred.
- Proficient in using Microsoft Office suite.
- Experience in Collections process improvements.
- Ability to travel to the United States and/or Canada

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter

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