Analyst, Collections

hace 4 días

Heredia, Costa Rica BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**About Us: Baxter´s mission**:
Our products and therapies touch the lives of millions of people around the world every day, which is why we are passionate about ground-breaking innovations that bring more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

**Your team**

There hasn't been a better time to join Baxter

Our products and therapies touch the lives of millions of people around the world every day, which is why we are passionate about ground-breaking innovations that brings more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Are you ready to take the next step in your career?

**Your role at Baxter**

You will be responsible for maintaining their given portfolio of customers and reducing the aging of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes and providing excellent internal and external customer service.

**What you'll be doing**
- Complete daily collection activities as prioritized by debt collection software
- Contact customers on delinquent accounts for resolution and payment and record all activities in collection system.
- Understand customer profiles and their related sensitivities.
- Develop strong solid understanding of customer base and company interpersonal structure for effective issue resolution
- Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and critical issue process
- Resolve unidentified payments and other payment related issues assigned by the Global Cash Application Team
- Resolve within the predefined time frame those A/R related Disputes
- Resolve Disputes within own area of responsibility according to the agreed upon timeline.
- Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
- Contact customers regarding unidentified Disputes, resolve reason, secure additional documentation as needed and assign accordingly
- Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.
- Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.
- Follow-up on and collect disputes deemed invalid by the internal functional teams.
- Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
- Support the training and process improvement effort.
- Keep up to date with accounts receivable standard processes and technology improvements
- Achieve past due percentage and cash target related goals.

**What you'll bring**
- Bachelor degree in Finance
- 5+ (3+) years experience in SSC or similar corporate role with primary focus on data analytics.
- Functional knowledge of the accounts receivable and dispute management processes.
- Proficient in using Microsoft Office suite.
- Experience in Collections process improvements.

**Equal Employment Opportunity**

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

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**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers

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