Collections Analyst

hace 7 días


Heredia, Costa Rica Stryker Corporation A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

**Why join Stryker?**

At the heart of what we do and believe is making healthcare better. We do this by collaborating with our customers to develop innovative products and services that ultimately improve the lives of patients. This is expressed through our mission: Together with our customers, we are driven to make healthcare better, which is delivered by our people each and every day.

**What you will do**:
The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.

Make sure payments from their assigned customers are received as per the establish terms.
Complete the daily worklist, following the appropriate steps of the collection’s strategy.
Timely document, log and escalate unsolved disputes.
Complete reports on the status of delinquent accounts and related collection efforts.
In coordination with the Credit Team, take order release/hold decisions.
Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
Timely escalate large collection or reconciliation issues.
Identify and address payment concerns and red flags before they become problems.
Work with other Invoice to Cash teams to improve processes
Contribute to accurate customer master data elements
Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
Comply with all internal control procedures to ensure accurate financial records.
Performs other related work as assigned by management

**Who we Want**:
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

**What you need**:
Education & special training:
Intermediate to advanced MS Office Suite
Fluent spoken and written English
Experience on collections-related systems (SAP, Oracle, Getpaid, or others)

**Qualifications & experience**:
2 - 3 years of relevant experience in a Collections role
Physical & mental requirements:
Ability to work well with cross-functional teams and multi-task
Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
Effective problem-solving skills

**About Stryker


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