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Client Onboarding Consultant

hace 2 meses

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Customer Service

Schedule: Full Time

Shift: Day Shift

**Company Description**:

- Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by purpose and want to make a difference. We strive to have a diverse group of people and minds who are:_
- **_ O_**_PEN: _**_Have a growth mindset and collaborate often with others to make things happen_
- **_ N_**_IMBLE: _**_Always embracing change and pushing the envelope on innovative ways to solve problems_
- **_ E_**_FFECTIVE: _**_Accountable to themselves and to others_

Client Onboarding Consultant needs the ability to execute and manage the setup of clients, users, products and payers as required based off contract, SOW and STI. Accountable for the entire client set up, collection of required documentation, clear documentation of status of process, detailed orientated, meet the expected timeline and not delay implementation and ongoing client success. Raise any concern with scope and/or deliverables to management. Ability to perform all required job tasks for area of assignment.

1. Review and verifies the accuracy of all required documents and work with client and internal teams to perform all required tasks for Onboarding clients and a successful implementation.
2. Coordinates and conducts Onboarding client meetings, prepares and
distributes agenda meeting minutes and documentation collection to clients.
3. Collects relevant client information to setup client accounts
4. Participates in all required meeting (internal and external) to support the Onboarding of a client
6. Documents, obtains approval, and tracks all changes impacting client Onboarding, and communicates changes and events to concerned parties.
7. Elevate any issues/concerns relating to assigned Client Onboarding to leadership for guidance and direction.
8. Develop and maintain healthy relationship, build trust and transparency, and promote loyalty with clients and internal teams.
9. Maintain and sustain performance expectations
10. May be required to assist with other assigned duties/task as requested by leadership

**Qualifications**:

- Bachelor’s degree (preferred) or equivalent experience.
- Healthcare Revenue Cycle Experience is preferred*
- Minimum 2 years' experience
- Basic knowledge of project management methodology and tools including software.
- Basic knowledge of business unit products and operations.
- Basic knowledge of legislation and regulations impacting business unit industry.
- Basic oral and written communication skills.
- Basic organizational and critical thinking skills
- Limited Travel may be required

**Additional Information**:
***This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together
- #LI-REMOTE #LI-SA1_

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