Client Services Data Consultant

hace 6 meses

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Data Management

Schedule: Full Time

**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

**Role Summary**

The Data Management Specialist II will be responsible for managing key Data Development client relationships to help Experian’s data furnishers enhance and maintain the quality of their reported data. The Data Consultant will collaborate and consult with key stakeholders to identify needs and opportunities for improved data management, translating business needs into analytics/reporting requirements and effective data management as a result.

**Knowledge, Skills and Experience**
- Excellent written and oral communication skills with an emphasis on analyzing results and translating into relevant presentations for diverse audiences
- Organized and detail oriented
- Must be proactive and a self-starter
- Must be able to work under tight deadlines
- Good understanding of the full life cycle of data reporting

**Key Responsibilities**
- First point of contact for our large data furnishers on data reporting and accuracy; includes education on best practices in data reporting
- Build and maintain strong relationships with high-profile clients by striving to provide the highest level of customer service
- Navigate a complex business environment and work with key stakeholders in Marketing, Sales, and Data management to support data reporting quality
- Critically evaluate and interpret data furnisher requirements and propose appropriate solutions
- Have a sales-oriented mindset for acquiring new furnishers/data and have growth targets as part of annual objectives
- Provide regular reports to senior management on the status of client support requests, using data-driven insights to inform decision-making and identify opportunities for improvements

**Qualifications**:
**Qualifications**
- 2-4 years of experience in client support B2B
- Financial industry knowledge preferred
- Experience working with data warehouse or analytical tools for business purposes (Tableau, Alteryx, etc.) preferred
- Strong Microsoft office skills (Word, Excel, PowerPoint)
- Experience with AWS services (e.g., Athena, Glue, SageMaker, etc.) a plus
- Good understanding of the Credit Reporting Resource Guide

**What you'll bring**

This role will play a critical role in building relationships with key clients, being a key player in data acquisition strategies, and supporting furnishers in maintaining quality of reported data.

**Additional Information**:
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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