Client Services Supervisor
hace 5 días
Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Shift: Day Shift
**Company Description**:
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Do you genuinely like leading people? Do you have experience in delivering exceptional results by leading a team of customer service representatives? If yes, we would like you on our team
Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply.
- Coordinate day-to-day operations and administer company policies and procedures through subordinate exempt and non-exempt staff. Includes assigning work, monitoring, and reviewing progress and accuracy of work, company-required training, timecard approval for payroll, directing efforts and providing technical guidance on complex issues.
- Provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
- Respond to escalated Sales or Client issues.
- Oversee daily workflow, assess available resources, determine work allocations, and make employee work assignments.
- Collaborate with management and staff to develop and administer employee work schedules.
- Develop, coach, and motivate staff to achieve departmental goals.
- Guide employees when responding to changing business conditions.
- Monitor personnel performance metrics.
- Organize and facilitate staff meetings regarding team performance, recognition, and information exchange.
- To participate in the Selection Process for new talent (interviews for new hires mainly)
- Continuously advocate for process improvement, automation initiatives, enhanced controls, and process standardization.
- Be comfortable creating strong relationships with internal and external clients, executives, and teams that use Experian solutions.
- Ability to work cross-functionally and build relationships with teams
- Positively represent the company in a professional manner always.
**Qualifications**:
- Strong knowledge of B2B operations.
- Strong and proven leadership skills.
- Good coaching and developmental skills.
- Strong change management skills.
- AA /AS degree or equivalent experience.
- 2-4 years of leadership experience.
- Must be fluent in English.
- Passion for driving results and ensuring client satisfaction.
- Good organizational, outstanding collaboration, and time management skills.
- Able to perform job functions with minimum supervision.
- Experience managing teams and developing resources.
**Additional Information**:
**Experian Careers - Creating a better tomorrow together**
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect
LI-LM1
LI-Remote
Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.
-
Client Services Supervisor
hace 3 días
Heredia, Costa Rica Experian A tiempo completoCompany Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...
-
Supervisor, Itero Design Services
hace 2 semanas
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Provider Services Supervisor
hace 1 semana
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Call Center Representative
hace 2 meses
Heredia, Costa Rica Client Services, Inc. -CR A tiempo completoClient Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...
-
Call Center Representative
hace 4 semanas
Heredia, Costa Rica Client Services, Inc. -CR A tiempo completoClient Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team. Candidates with call center experience are strongly encouraged to apply. In-depth training will be provided as you move into this new career. As an Account Representative, you will be representing...
-
Client Services Associate
hace 2 meses
Heredia, Costa Rica GFT Technologies SE A tiempo completo**About the role**: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients...
-
Client Services Associate
hace 3 semanas
Heredia, Costa Rica GFT Technologies SE A tiempo completo**About the role**: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients...
-
Call Center Representative
hace 3 días
Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo**Training** schedule is 7am-4pm Monday through Friday. The paid training is for two weeks. After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week. **Responsibilities** As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Learning how to generate...
-
Client Development Associate
hace 2 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Sales and Marketing team at Auxis is rapidly growing as the company’s annual revenue continue to increase by over 40% year over year given the high demand in the market for our nearshore outsourcing services as well as our consulting and automation capabilities. The Client Development Associate for BPO Services plays a key role in...
-
Client Development Associate
hace 2 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Sales and Marketing team at Auxis is rapidly growing as the company’s annual revenue continue to increase by over 40% year over year given the high demand in the market for our nearshore outsourcing services as well as our consulting and automation capabilities. The Client Development Associate for BPO Services plays a key role in...
-
Client Services Associate
hace 14 horas
Heredia, Costa Rica GFT Technologies SE A tiempo completoJob Description: About the role: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide...
-
Provider Services Supervisor
hace 5 días
Heredia, Costa Rica Straumann A tiempo completo#ChangeMakers Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Provider Services Supervisor
hace 1 semana
Heredia, Costa Rica Straumann Group A tiempo completoPosition Summary : The Provider Services Supervisor will be responsible for managing and developing one local Providers Services Team to deliver superior Provider Services to Straumann’s internal and external customers. Achieve team’s key performance metrics to align the team with company objectives. Trains and develops team through goal setting,...
-
Client Services Associate
hace 2 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...
-
Food Services Supervisor
hace 2 semanas
Heredia, Costa Rica Marriott International, Inc A tiempo completo**Número de Empleo** 24073780 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Asegurar que el...
-
Client Services Associate Ii
hace 2 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Client Services Associate Ii
hace 3 meses
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Client Services Associate Ii
hace 3 semanas
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE...
-
Client Services Associate Ii
hace 4 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
-
Client Services Associate
hace 3 semanas
Heredia, Costa Rica Experian A tiempo completoJob Description Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share...
