Client Services Associate

hace 6 meses

Heredia, Costa Rica GFT Technologies SE A tiempo completo

**About the role**:
Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply.

**A day in this role**:

- Design, demonstrate strong communication skills through active listening to understand the customer’s need.
- Provide exceptional customer care in a fast-paced environment.
- Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
- Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
- Provide product training to users to ensure our services are used most effectively within the client environment.
- Manage the delivery and implementation of the client products and services.
- Conduct product demonstrations to client and potential clients.

**The expertise requested**:

- High School Diploma and/or Bachelor's degree in Business Administration or related fields.
- 2-3 years advanced customer service experience.
- Excellent English written and oral communications skills.
- Strong problem-solving skills.
- Advanced organizational skills.
- Strong PC/internet skills.
- Mainframe or Access experience is a plus.
- Excel Intermediate.
- Ability to handle multiple tasks and priorities.
- Must be able to successfully pass our Employee Background screen which will include criminal background check, previous employment and education verification, as well as a drug screen.
- Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status._

**Your journey with us begin begins here**

**About Us**:
We show commitment to our investors and stand for solid, long-term growth performance. Founded in Germany in 1987 and in American territory since 2008, GFT expanded globally to over 10,000 experts. And to more than 15 markets to ensure proximity to clients. With new opportunities from Asia to Brazil, the international growth story continues. We are committed to grow tech talents worldwide. Because our team’s strong consulting and development skills across legacy and pioneering technologies, like GreenCoding, underpin success. We maintain a family atmosphere in an inclusive work environment.

**Why Choose GFT?**:

- Competitive Compensation
- Benefits package including comprehensive medical, dental, vision and others
- Company Culture based on our Core Values
- Professional Development Training with Individual Development Plans to map out your career growth
- Opportunity to work in a global environment with diverse teams built with colleagues from around the world
- Opportunity to work with technology industry leaders in the financial services industry
- Opportunity to work for big name clients in capital markets, banking and other industries

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