Client Services Associate Ii
hace 2 días
Company Description
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
- Diagnose, research and resolve moderate to complex problems related to client credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and compliance regulations
- Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met
- Provide product training to users to ensure our services are used most effectively within the client environment
- Manage the delivery and implementation of the Experian products and services
- Conduct product demonstrations to potential and existing clients
**Qualifications**:
- 2-3 years Advanced customer service experience
- Excellent English written and oral communications skills
- Strong problem-solving skills
- Advanced organizational skills
- Strong PC/internet skills
- Mainframe or Access experience a plus
- Excel Intermediate
- High School Diploma and/or Bachelor's degree in Business Administration or related fields
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification, as well as a drug screen
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
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