Manager Ii, Seller Ops Support, Spend Evaluation
hace 4 semanas
Bachelor’s degree or equivalent experience
- 3+ years successful experience managing a team of people with a track record of developing a high performing environment.
- 2+ years managing an operational team of people (frontline & backline), either in a customer support/service environment, or in a diverse ecommerce operations team.
- 2+ years’ experience with deep diving data with analytical, sales, and productivity tools including Tableau, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.
- 2+ years’ experience managing a high demanding customer operations team, and leading prioritization of tasks, team scheduling, time management, and meeting deadlines with initiatives and projects.
- 2+ years building reporting and accountability mechanisms to increase efficiency and effectiveness of a production team.
- Strong service mindset and ability to use metrics to measure service levels.
- Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.
- Master’s Degree in a field of Business, Marketing, Operations or Finance. - Scrum Master Professional Certified. - Yellow/Green Belt Certification. - 3+ years’ experience in Program/Project management - 5+ years’ experience in operations, marketing, buying, or customer service delivery in related industries like retail, ecommerce, technology support or hospitality. - Amazon Seller Support and E-Commerce experience preferred.
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Site Leader
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo7+ years’ experience as People Manager (leading people) including other people managers - Proficient on English Language (Written and spoken) and Spanish (Written and spoken) - Bachelor’s degree (university degree) in business, accounting, marketing, engineering or related discipline - Experience on leading stakeholder engagements and presentations with...
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Manager, Ops Programs
hace 4 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbility to deal with ambiguity, influencing people without authority and strong data reporting skills will be added advantage.Job summaryManager, Ops ProgramsExternal job descriptionKey responsibilities:- Daily and weekly operations/deliveries/key metrics/ review and management- Provide consulting and training support while encouraging partner teams to...
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Seller Onboarding Associate-br
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoFluency in Spanish, Portuguese and English is required. - Prior experience working within a customer service /contact center environment (voice support). - MS Office Application Excel and Internet Explorer / Google Chrome. - Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation. -...
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Seller Onboarding Associate
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLanguage: Fluency in both Spanish and English is required. - Prior experience working within a customer service /contact center environment (voice support) is highly desirable. - Demonstrated desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet...
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Learning Experience Designer, Seller Partner Support
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of program or project management experience Are you passionate about the customer experience? Do you like to create high impact training curriculum? Our Seller Partner Support Learner Experience Design (LXD) team is looking for an innovative learning professional to design engaging training curriculum for our frontline investigators. The LXD team...
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San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of program or project management experience Are you passionate about the customer experience? Do you like to create high impact training curriculum? Our Seller Partner Support Learner Experience Design (LXD) team is looking for an innovative learning professional to design engaging training curriculum for our frontline investigators. The LXD team...
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Manager, Account Management, International Seller
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoUniversity Bachelor’s degree - 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale - 6+ of people manager experience - Proven experience in business planning, building sales strategy, and working with multiple internal and external stakeholders - Experience using analytical,...
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Account Management, Manager, International Seller
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale - Demonstrated success managing a team with a track record of developing a high performing team. - Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment -...
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Seller Support Associate, Veeqo
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoVeeqo is a multi-channel shipping software built to simplify fast-growth e-commerce.Acquired by Amazon in 2021, Veeqo helps sellers cut shipping costs while increasing the speed of fulfilling customer orders.Selected candidate(s) as Seller Support Associates will serve as the first-line support partners to act as the primary interface for our Veeqo...
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Associate Community Manager
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree or higher 2+ years’ relevant experience. - Demonstrated ability to dive deep to understand the customer, product and business - Fluency in English and Spanish - Experience with handling escalations - Community Manager experience - Experience with Marketplaces is preferred - Excellent written communication skills with proven ability to...
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Associate Community Manager
hace 6 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree or higher 2+ years’ relevant experience. - Demonstrated ability to dive deep to understand the customer, product and business - Fluency in English and Spanish - Experience with handling escalations - Community Manager experience - Experience with Marketplaces is preferred - Excellent written communication skills with proven ability to...
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Senior Operations Manager Sps
hace 3 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications- He or she will have at least eight years of people management and operations leadership experience, to include four years in a senior management role in a fast paced, customer obsessed technical/Customer Service environment.- This person will possess a proven track record of leading large teams to high levels of performance and...
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Site Manager
hace 21 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout UsWe are a global organization dedicated to providing innovative solutions that meet the evolving needs of our customers. Our team is passionate about delivering exceptional support services that exceed our clients' expectations.Job DescriptionWe are seeking an experienced Site Leader to join our team in Amzn Support Srvcs Costa Rica. As a Site Leader,...
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Sr Account Manager, International Seller Services
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years of Sales or Account management experience - Proficient on English language (written and spoken) - Proven proficiency with Microsoft Office tools (Excel) - Experience on leading customer engagements via consultative, analytical, results-oriented and solution-based selling Are you interested in innovating to deliver an excellent level of service to...
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San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoThe objective of an Enterprise Service Management Assisted (ESM) Account Manager is to reach out to existing Selling Partners (SPs) from a selected Lead Pool, from the MX Marketplace (771770), to support SPs on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon, External Fulfillment, Advertising, Brand...
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Manager, Issue Assistance, Strategic Account
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of relevant experience in customer support, program management, or related field. - 4+ years of professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical experience. - Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while...
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Manager, Issue Assistance, Strategic Account
hace 1 día
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of relevant experience in customer support, program management, or related field. - 4+ years of professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical experience. - Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while...
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Site Training Manager
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5 years minimum successful experience as a people manager, or team lead - Skilled in assessing, teaching and coaching training skills with at least 5 years training delivery experience - High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously - Exceptional communication skills: must be a poised, confident and...
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Senior Program Manager, Differentiated Support
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...
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Senior Program Manager, Differentiated Support
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipAre you passionate about improving the quality of customer experiences?Do you strive to create customer-centric solutions that drive...